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Job Description
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Direct CB training overall in Ghana. Identify cost
effective learning needs, implement solutions, monitor and customize the
direction of CB Training in line with Group Training Policy and business
performance in the country to enhance competency of staff through facilitation
and encouraging the ownership of learning at all levels. Act
as the primary liaison for business managers in the Business for training
needs identification and quality.
Implement regional initiatives as directed by Area and Regional Head of
L&TD.
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Key Roles
& Responsibilities
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Strategy
• Participate in implementing strategy and
priorities of CB training for the country in line with Group overall
strategy and in consultation with Area Head of L&TD and HoCB. Assess
CB Training needs arising from new business initiatives, recommend and
develop training and learning solutions addressing these needs.Programs
• Develop & update all relevant on-going & proposed CB training
materials and programmes in conjunction with the relevant business unit.
• Liaise with
CB Trainers Groupwide, to promote L&TD best practices.
• Deliver programmes in-country in Personal/Managerial Effectiveness and
Professional Development as applicable.
• Implement role certification for all key roles in CB.
• Identify,
train, monitor and evaluate performance and development of Country line
trainers.
Facilitation
• Execute and deliver development programmes to improve and enhance
competency levels in Consumer Banking.
Administration
• Co-ordinate and administer training and development activities for CB
and help in the administration of the Learning Centre.
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Qualifications & Skills
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Hands on experience in and a thorough
knowledge of Consumer Banking operating procedures
Knowledge of computer software and CBT
techniques
Training methodology and practice
Good knowledge of the bank’s direction and
strategies
Very good interpersonal skills
Qualities of a change agent
People
Management skills
Appropriate holder of ACIB Intermediate/Intermediate
Marketing Certificate/First degree
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Diversity
& Inclusion
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Standard Chartered is committed to
diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest
spectrum of people to sustain strong business performance and competitive
advantage. By building an inclusive culture, each employee can develop a
sense of belonging, and have the opportunity to maximise their personal
potential.
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How
to Apply
Submit your CV and Application online : Click Here