QBE Case Manager (Tail) Job Vacancy in Australia

Location:
Melbourne

Closing Date:
Tuesday 1st April

Term:
Permanent – Full Time

Right now is an exciting time to be a part of QBE
Workers Compensation in Victoria. Among securing new multi-million dollar
clients and retaining existing high profile clients, we are continuing to grow
our operations with the creation of new positions across our branches.

We are driven by our people centric ONE QBE vision
and values, and believe in the continual professional and personal development
of our people.

We are currently seeking experienced Case Managers
within our high performing branches. Within this role, you will provide claims
management for your client portfolio, drawing on your exceptional customer
service and decision making skills to achieve sustainable return to work
objectives.

Your responsibilities will include:

Managing a portfolio of claims within your
relevant branch (0-78, 78-130 or 130+ weeks);
Achieving high quality return to work outcomes
through effective case management and collaboration with key stakeholders
(injured workers, employers, providers);
Conducting independent Case Reviews for each
case in order to plan, develop and execute strategies;
Ensuring claims are managed in accordance with
company standards, the Accident Compensation Act and WorkSafe’s regulatory
environment; and
Delivering excellent customer service to key
stakeholders (injured workers and employers).

To be successful in this role you will possess:

Professional experience in Workers
Compensation in either an insurance or employer based organisation;
Experience working within WorkSafe regulatory
environment is highly desirable;
A high degree of influencing skill partnered
with strong written and verbal communication skills;
Developed time management skills with the
ability to work in a high pressure environment; and
A service-orientated approach that allows you
to deal with difficult customers confidently and empathetically.

You will be offered:

A highly competitive salary package in line
with your experience, with additional benefits such as performance bonuses
and flex days;
On-going coaching and training, including
in-house developed programs, external qualifications and mentoring;
A structured development plan, developed in
consultation with you to ensure we’re assisting in taking your career in
the right direction;
Proven progression opportunities into people
leadership or specialist roles; and
A positive and vibrant work environment that
emphasises the amazing contributions made by our people in delivering
operational excellence.