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15/12/2017

Job Title: Hospitality Manager

Reports to: Kayonza District
Project Director

Location: Kayonza District

Overall
goal:

The
Hospitality Manager takes a leading role in provision of hospitality services
at PIH Rwinkwavu facilities mainly through management of conference rooms,
bookings, housing/accommodation needs and meals for PIH staff, trainees and
guests at the Training Centre (TC).
PIH intends to utilize its training facilities in a business model. The
Hospitality Manager, equivalent to a Conference and Banqueting Manager and
their overall responsibility is to streamline operations and maximize revenue
for both in-house and external conferences. They will achieve customer
satisfaction and build loyalty to encourage repeat bookings and revenue
generation for the training center and its staff to be self-sustained.

Tasks
and responsibilities:

1.
Market
the Rwinkwavu Training and Operational Research Center to diverse groups to
generate revenue to support IMB operations in Rwinkwavu;

2.
Responsible
for overseeing all of training center facilities and activities and manage the
daily operations of training and banquet functions;

3.
Financial
and Logistical management of the training center facility;

4.
Provide
direct technical support and supervision of the cooperatives chief-cook and
head-cleaner at Rwinkwavu Training Centre and dorms to ensure that cooking and
cleaning services are provided at satisfactory levels.

5.
To
oversee and supervise daily cleaning of training center hostel rooms, training
rooms, and offices.

6.
To
oversee and supervise laundry services at the hostel rooms;

7.
To
discuss the training schedule with kitchen, cleaning and laundry staff and make
the necessary hospitality arrangements for successful training events

8.
To
communicate frequently with the DMET Coordinator, and the Logistics Coordinator
regarding training calendar

9.
To
oversee and supervise the Training Center kitchen facility to ensure timely
provision of meals and coffee breaks for staff and during trainings or events

To
oversee and supervise the Training Center kitchen regarding stocks for
food and drinks, laundry and cleaning, and ensure availability during
training or events

To
update the reservations book for the hostel rooms, assign hostel rooms to
trainees and guests, and keep records of keys and records of guests as
well

To
respond in a timely manner to all emails and correspondence or inquiries
related to TC facilities

To
respond to any questions from trainees and guests and to be available
during trainings or events

To
meet with the DPD &Training Program Manager regularly and whenever
needed, to address any ongoing issues related to training services

Conduct
tours around TC facilities with new staff and/or guests whenever needed

To
be on the Housing Committee and work as the Secretary of the
committee

Perform
other duties as may be assigned by the District Project Director

Qualifications
Required

·
Bachelors’
degree in business and administration or related fields;

·
Minimum
of 5 years experience, including 2-3 years prior experience at a supervisory or
management in banqueting and events; experience in a strong Hotel Background in
3*/* Hotels in an added advantage;

·
Experience
working within an international environment, ideally international
organization, NGO and/or public sector experience, for example, in a minister’s
private office would be an advantage.

·
Demonstrable
experience in an administration/business management in a highly pressurized
environment requiring tact, judgment and discretion

·
Shorthand
and excellent typing skills – good computer literacy, speed and accuracy
essential (MS Office, Excel, PowerPoint).

·
Excellent
organizational and multitasking skills, and demonstrated project management
skills

·
Proven
ability to work under pressure, to tight deadlines and irregular hours

·
Bright,
confident personality, well presented, highly personable

·
Ability
to think ahead and anticipate needs before they arise.

How
To Apply

To
apply for this job, please CLICK HERE