OPSM Berwick/Pakenham
An exciting opportunity has opened for an experienced Full-time or Part-time
Optical Dispenser in Berwick/Pakenham Victoria, 30min drive from Melbourne. Our
practices are growing, and about to enter their next phase of growth. You will
be joining a friendly team of passionate people in servicing our valued
patients/customers.
The role has scope for growth, and support for career progression. You will be
joining the biggest, most innovative optical network in the world. You will
benefit from the new franchise structure that makes you a one store team
member.
The successful Applicant will increase eyewear sales through the provision of
excellent service in the assessm
ent and interpretation of customer’s optical
needs.
Experience Required:
• Demonstrated ability to provide exceptional customer service
• Demonstrated ability to dispense
Applicant will possess:
• Excellent interpersonal skills
• Customer-centric
• Excellent oral and written communication skills.
• Accountability
• Passion
• Imagination
• Speed
• Entrepreneurship
• Simplicity
Role will include:
• Build rapport with customers, identify their eye care needs &
requirements
• Apply product & service knowledge to customer needs
• Share your knowledge of products, promotions and actively sell and promote
endorsed products
• Build skills to up-sell and cross-sell other products
• Provide internal support to store colleagues as required
• Listen and communicate openly and effectively with colleagues
• Contribute to team environment by assisting all team members
• Execute directives from Store Manager/Company in an effective and timely
manner
• Know and understand teams KPI’s and sales performance
• Respond to customers concerns and handle all customer complaints
• Direct dispensers and frame consultants to appropriate customers
• Select and prepare appropriate lenses and materials
• Complete final quality check
• Make alterations to existing orders; carry out adjustment and realignment
• Manage customer transactions and ensure closure of sales; process private and
contract sales
• Basic & Intermediate Frame Repairs and dispensing progressive lenses
• Demonstrate effective use and understanding of the relevant pricing policies