NCR Corporation Assistant Territory Managers Jobs Vacancies

NCR
Corporation (NYSE: NCR), a global tech company listed on the NYSE – and we run
the everyday transactions that make your life easier. We’re the world leader in
consumer transaction technologies, turning everyday interactions with
businesses into exceptional experiences.

Headquartered
in Duluth, Georgia, with approximately 29,000 employees globally and conducting
business in over 180 countries; our software, hardware and portfolio of
services enables nearly 550 million transactions everyday across retail,
financial, travel, hospitality, telecom, technology and small businesses. We
run the everyday transactions that make your life easier.

We
are recruiting to fill the position below:

Job
Title: Assistant
Territory Manager
Ref No: 0056960_P0072605
Location: Lagos
Grade: 9
Job: Customer Engineering
Schedule: Full-time

Position
Summary & Key Areas of Responsibility

Position
provides management and coaching support to employees in a designated
territory in order to meet customer Service Level Agreements (SLAs);
Manages all territory activities to ensure delivery of on-site support
services by promoting and improving customer and employee satisfaction
Position
is responsible for developing employees, promoting teamwork, and fostering
open and effective communications
Advise
customers about service and service delivery, including maintenance
agreements and SLAs; Respond to customer opportunities, issues and
complaints in a timely manner; Develop relationships and interact with
internal customers (Sales Account manager, Service Account Managers and
Analysts, Call center Teams etc.)
Monitor
SLA performance against target for territory; Perform root-cause analysis
and preventive measures for repeated escalations; Analyze issues for
missed targets and implement corrective actions
Solve
escalations due to resource problems (e.g., disciplinary and soft-skills
issues) in collaboration with the FSC Service Coordinator
Actively
pursues revenue opportunities while effectively controlling expenses and
assigned assets
Maintains
the existing maintenance base while promoting and pursuing additional
contract maintenance, ancillary sales and other revenue-producing
opportunities
Responsible
for working effectively with other organizations and individuals;
Developing and maintaining working relations with key customers in
designated territory
Ensure
an environment that promotes effective communications, positive employee
relations and teamwork; Motivate, empower, develop and, as appropriate,
recognize and reward individual and team achievements
Conduct
hiring activities, which includes headcount approval, job posting,
interviewing, selection, and on-boarding activities; Monitor performance
improvement issues and provide appropriate coaching and counseling
Execute
the performance management process, which includes objective setting,
development planning and quarterly/annual performance reviews; Conduct
individual and team meetings on a regular basis
Balance
tiered workforce in order to successfully deliver service to customers
Plan
and manage vacation and training schedules effectively to meet daily
availability goals
Promote
and manage time-and-material (T&M) activities; Manage expenses
effectively (overtime, parts, and assets)
Be
responsible for physical assets including tools, test equipment, vehicles,
etc. and service parts, both assigned (PPK) and loaned (issued on a work
order); Manage parts usage and service parts returns including surplus
stock, loaned parts and PPK adjustments; Contribute to the review and
revision of appropriate parts inventory levels
Maintain
existing maintenance bases while promoting and pursuing additional
contract maintenance, ancillary sales and other revenue-producing
opportunities
Conduct
on-going, open communications with assigned FSC Service Coordinator on a
daily basis; Support the FSC Service Coordinator in managing SLA
performance; Consult with the FSC Service Coordinator on service delivery
escalation, both proactive and reactive; Meet regularly with the FSC
Service Coordinator to review and improve SLA performance and CE
utilization; Consult with the FSC Service Coordinator on the best of use
of resources from the territory

Basic
Qualifications

Bachelor’s
Degree in Computer Science/Engineering / Electrical / IT related courses
5+
years of related experience including supervisory experience Previous
supervision of 20+ employees
Ability
to travel as needed based on business needs
Ability
to manage a changing environment; Ability to quickly assess situations and
make appropriate decisions to meet competing demands Remain as up-to-date
as possible on industry products and trends Perform rotational on-call
duties as required
Ability
to manage daily communication such as e-mail and phone calls and respond
in an appropriate time-frame.