Mt Seymour Resorts,Outdoor Education Supervisor Jobs in Canada

Position: Outdoor Education
Supervisor
Organization: Mt Seymour Resorts
Location: North Vancouver,
British Columbia

Employment
Term:
Full-Time Seasonal, approximately 29 weeks (mid November 2015 to April 1 2015,
with possibility of extension into Summer Programming)

Hours
of Work:
40 Hours Per Week, with some va

riance

POSITION
SUMMARY

The
Outdoor Education Department provides progressive and educational outdoor
experiences to thousands of guests each winter. Reporting to the Outdoor
Education Manager, the Supervisors are responsible for overseeing and
supervising a team of approximately 20 Outdoor Education Snowshoe Guides in the
successful delivery of education and recreation programs, and snowshoe rental
operations.

The
In addition to the above, each supervisor will also fulfill the following:

KEY
RESPONSIBILITIES

Coordinate
the delivery of a variety of recreation and educational snowshoe programs:

Guide
interpretive programs
Ensure
excellent customer service and satisfaction
Be
an effective communication link between management, guide staff, and
other departments
Ensure
the snowshoe trails are safe for clients and staff through trail marking
and maintenance
Assist
in the development of programs, props and material for new programs

Staff
supervision and support:

Provide
guidance and leadership to snowshoe guides delivering education and
recreation programs
Maintain
a high level of professionalism displaying a strong work ethic at all
times
Conduct
daily pre and post program staff meetings
Encourage
continued learning and growth for snowshoe guides
Assist
in the planning and delivery of staff training
Aiding
in emergency protocol

Oversee
all aspects of snowshoe rentals and cash handling:

Maintain
an inventory of equipment and supplies
Ensure
a clean and safe work environment
Ensure
efficient and high quality customer service

Improve
procedures, products and programs:

Demonstrate
the department’s Core Values and Mission Statement
Develop
new program ideas/content or updates to existing programs
Refine
existing procedures and suggest areas for improvement

Perform
additional duties as required

REQUIRED
EDUCATION AND EXPERIENCE:

Degree/diploma
in outdoor recreation/education, biology, environmental science, or
acceptable equivalent training and experience
Minimum
1 year supervisory experience
Minimum
2 years experience teaching or leading groups of children or adults
Winter
recreation experience
Current
first aid certification, or be willing to obtain at own cost
Program
development experience with a foundation in interpretive and experiential
education for school and public groups
Knowledge
of local natural history

SKILLS
& TECHNICAL ABILITIES:

Proven
record of customer service excellence
Excellent
time-management skills, organization skills and strong initiative
Exceptional
communication skills
Ability
to coach and mentor staff
Strong
initiative
Enthusiastic,
energetic, and positive attitude
Proactive,
quick and creative problem-solving abilities
Willingness
to learn and adapt in an extremely fast-paced environment

WORKING
CONDITIONS:

Job
requires the ability to be on your feet for extended periods of time
Job
requires ability to work in a variety of winter weather conditions
Must
be willing to work flexible hours, including weekends and/or early
mornings, late evenings and over the holiday season
Must
be willing to travel up and down a mountain road in winter conditions
Reliable
transportation is an asset