Marriott International Assistant Managers – Housekeeping Job Vacancy

Marriott
International is a leading global Lodging company based in Bethesda, Maryland,
USA, with more than 4,100 properties in 79 countries and reported revenues of
nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root
beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S.
Marriott.

Marriott
has more than 361,000 people working worldwide at managed or franchised
properties and corporate offices. Marriott has been consistently recognized as
a top employer and for its superior business ethics. The company also manages
the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton
Rewards® program, which together surpass 49M members.

We
are recruiting to fill the position below:

Job
Title: Assistant
Manager – Housekeeping
Job Number: 17001UWR
Location: Lagos
Job Category: Housekeeping & Laundry
Brand: Sheraton Hotels & Resorts
Schedule: Full-time
Position Type Management

Job
Summary

Responsible
for the daily shift operations of Housekeeping, Recreation/Health Club
and, if applicable, Laundry. Directs and works with employees to verify
property guestrooms, public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for
corrective action.
Position
assists in ensuring guest and employee satisfaction while maintaining the
operating budget.

Core
Work Activities

Managing
Housekeeping Operations and Budgets
Verifies
guest room status is communicated to the Front Desk in a timely and
efficient manner.
Inspects
guestrooms on a daily basis.
Obtains
list of rooms to be cleaned immediately and list of prospective check-outs
or discharges to prepare work assignments.
Inventories
stock to verify adequate supplies.
Supports
and supervises an effective inspection program for all guestrooms and
public space.
Understands
the impact of department’s operations on the overall property financial
goals and objectives and manages to achieve or exceed budgeted goals.
Verifies
all employees have proper supplies, equipment and uniforms.
Communicates
areas that need attention to staff and follows up to verify understanding.
Supervises
daily Housekeeping shift operations and verifies compliance with all
housekeeping policies, standards and procedures.
Participates
in departmental meetings and continually communicates a clear and
consistent message regarding the departmental goals to produce desired
results.
Conducting
Human Resources Activities
Uses
all available on the job training tools to train new room attendants and
provide follow-up training as necessary.
Establishes
and maintains open, collaborative relationships with employees and
verifies employees do the same with them.
Schedules
employees to business demands and for tracks employee time and attendance.
Verifies
employees understand expectations and parameters.
Observes
service behaviors of employees and provides feedback to individuals.
Verifies
employee recognition is taking place on all shifts.
Participates
in an on-going employee recognition program.
Solicits
employee feedback, utilizes an “open door” policy, and reviews employee
satisfaction results to identify and address employee problems or
concerns.
Participates
in employee progressive discipline procedures.
Celebrates
successes and publicly recognizes the contributions of team members.
Ensuring
Exceptional Customer Service
Sets
a positive example for guest relations.
Understands
the brand’s service culture.
Verifies
property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process,
where applicable.
Supervises
staffing levels to verify that guest service, operational needs, and
financial objectives are met.
Participates
in the development and implementation of corrective action plans to
improve guest satisfaction.
Empowers
employees to provide excellent customer service.
Emphasizes
guest satisfaction during all departmental meetings and focuses on
continuous improvement.
Responds
to and handles guest problems and complaints.
Strives
to improve service performance.

Candidate
Profile

This
position is exclusive for Nigerian Candidates
Education
and Experience
High
school diploma or GED; 2 years experience in the housekeeping or related
professional area. Or
2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.