In Touch Executives PtyLtd Support Manager and Cloud ERP Project Manager Job Vacancy in Australia

My client provides comprehensive Dynamics ERP
solutions and systems integration services in a private cloud environment. They
are looking for a Support Manager and Cloud ERP Project Manager that will
manage an ERP System implementations and the functional support team involving
process and change management, planning and conducting ongoing training and
quality testing.

The Support Manager and Cloud ERP Project Manager
is responsible for project planning, status

reporting, employee mentoring, and
performance management as well. This individual will apply proven communication
skills, problem-solving skills, and knowledge of best practices to guide the
functional support team on issues related to ERP system usage and deployment of
mission-critical functionality.

Responsibilities:

Project planning, status reporting, employee
mentoring, and performance management as well. Builds highly functioning team
that is motivated, well trained and responsive to customers priorities.

Works closely with Management to support
implementations in Australia and Asia especially around Support transition,
escalated post-Go Live Support and User acceptance testing.

Effectively work across time zones and cultures to
ensure appropriate responsiveness to support issues.

Manages escalations of support incidents with other
members of the groups, customers and vendors.

Requirements:

Good project management skills and/or
substantial exposure to project-based work structures, project lifecycle
models, etc.
University degree in computer systems design
or computer science, and/or minimum.
Proven experience in overseeing the direction,
development, and implementation of software solutions in a relevant system
environment.
Highly self-motivated and directed while
experienced with working in a team-oriented collaborative environment.
Able to prioritise and execute tasks in a
high-pressure environment with a keen attention to detail.
Strong knowledge of system and software quality
assurance best practices and methodologies.
Extensive experience with core software
applications.
Knowledge of database design and file
management techniques.
Excellent understanding of the organization’s
goals and objectives.
Strong process orientation and experience with
process mapping.
Strong customer-service orientation.
Excellent written and oral communication
skills.
Ability to communicate ideas in both technical
and user-friendly language.
Ability to conduct research into application
development issues and products