Job
description
Are you a person
who enjoys challenges and making a difference in the world? Me to We is a new kind of
social enterprise for people who want to help change the world with their daily
choices. Through our media, products and leadership experiences, we support
Free The Children’s work with youth creating global change. Every trip,
t-shirt, song, book, speech, thought, smile and choice adds up to a lifestyle
that’s part of the worldwide movement of we.
ME to WE is seeking a Digital Project Specialis
t
for their Customer Service and Travel Operations Department. This dynamic,
hardworking individual will oversee the day-to-day operations of ME to WE’s
International and Domestic Program Technical projects. The success of the ME to
WE Customer Service and Travel Operations Department is measured (at both the
departmental and organizational level) by the safety, quality and efficiency of
each program. The ME to WE Customer Service and Travel Operations Department
seeks a strong leader who will continually strengthen these objectives and
strive for constant efficiency and improvement of these life-changing
experiences for ME to WE participants and the larger team.
The position is
based out of ME to WE Offices in Toronto (225 Carlton Street). A minimum
two-year commitment is expected. There is a six (6) month probationary period,
upon reaching the three (3) month period, all staff members are offered a
health plan including dental and Employee Assistant Program.
While resumes are
important, we want to know what makes you a great fit for our team and culture.
We will consider resumes on a rolling basis and would like the right person to
join us as soon as possible. This individual must be passionate and committed
to the core beliefs of the organization—the ME to WE philosophy.
Responsibilities:
The Digital Project
Specialist will be responsible for overseeing the day-to-day operations of the
department to support all of our ME to WE international and domestic programs.
Their primary focus will be in ensuring a high quality experience for our
clients through our internal and external technological systems. The Digital
Project Specialist will work with Associate Director of Operations to ensure
alignment of focus on priorities for the department as well as working with
other senior leadership as a technical and innovation consultant for the
organization.
Process
analysis
- Responsible
for working with various internal stakeholders to identify specific
business needs, find gaps and develop solutions to address these issues.
These internal stakeholders include the sales and customer service teams;
web developers; tech support; accounting and other related teams. - Research
efficiency building software and systems. - Working
with multiple stakeholders, platforms - Host
weekly meetings with internal stakeholders to provide support and help problem
solve. - Seek
support from Associate Director of Operations with technology related
issues, determining what/when issues need to be escalated to the Director
of Customer Service & Travel Operations.
Project
Management & Development
- Responsible
for the project development including initial project scoping,
implementation & testing, training and the monitoring of ongoing
execution. - Timeline
& Quality management. - Ensure
our systems allow staff to achieve the highest level of quality and
accuracy in their work (especially as this relates to our salesforce
tools, survey tools, and more) - Oversee
all new process testing and quality assurance. - Real
time problem solving & trouble shooting issues that arise with our
technological systems.
Liaising
- This
position will require ongoing communication and liasing between our
department and our tech and web development teams. - Working
with staff for process implementation, getting feedback on business needs,
and problem solving. - Working
with Associate Directors and team managers in the efficient and effective
training of all team members on current and new systems. - Responsible
for ensuring that skills-based training becomes an important and ongoing
feature for our internal stakeholders. - Monitors
and strives to improve the Customer Service Team’s communication across
other ME to WE and FTC departments. - Foster
a sense of community among the team members within the context of our
organizational core values.
Reporting
- Providing
analytics and analysis of how our clients use technology; utilizing this
knowledge to forecast technological growth for the department.
Asset
Skills:
- Experience
using all or any of the following systems: Salesforce; clicktools; project
management software. - Experiencing
managing both large and small scale projects with specific experience in
project scoping, planning and implementation. - Knowledge
of software development lifecycle. - Knowledge
of web development architecture.
Requirements:
- 1-2
years of experience - Demonstrated
strong leadership skills in a professional capacity. - Proven
ability to take initiative and manage high-stress situations - Excellent
attention to detail. - Keen
interest in technology systems, project management and travel operations. - Strong
ability to develop rapport with team members. - Ability
to multi-task in a demanding and fast-paced work environment. - Excellent
oral and written communication as well as public speaking skills. - Personal
values that match ME to WE and FTC core values. - Possess
a Bachelor degree preferably in a related field. - Experience
working with basic word processing and financial software (e.g., Microsoft
Word, Microsoft Excel) and knowledge of databases. - Must be
eligible to work in Canada.
What makes
Me to We unique…
Me to We is filled
with passionate, driven, hardworking, entrepreneurial, shameless idealists,
this means we work late, set high goals and exceed them, and then push hard the
following year to beat and exceed last year’s goals of empowering youth to
change the world.
If you are looking
for a predictable 9-5 work environment, this won’t be the right fit.
If you are inspired
and excited by collaboration, making friendships with the most incredible
people, unique additional responsibilities like working on our We Days and your
personal values align with our core values, we would love to hear from you.
Me to We sincerely
thanks all those who apply, however only those considered for an interview will
be contacted.
How
to apply
Please apply
directly at: http://www.metowe.com/about-us/careers/?cc=show&id=5839997
