Role: Follow-up
Field
Officer
Location: Main
office, with travel to the field as needed
Overview: The
Follow-up Field Officer is at the front-line of interaction with recipients.
They answer the hotline and resolve recipient’s questions and problems. They
also call recipients to administer follow-up surveys and collect data for the
improvement of the program. Follow-up Field Offic
ers can also be called upon to
assist with ihuriros and audits in the field.
Responsibilities
- Follow-up
surveys:
call recipients and administer surveys over the phone, and collect data
which will be used to improve the program and uncover any recipient
problems. In some cases, the Follow-up Field Officer will be required to
administer the survey in the field. - Hotline
calls:answer
the phone and respond to recipients’ questions or concerns, and escalate
any issues as necessary. - Resolve
registration problems:for recipients who have not
registered with mobile money or who have registered with the wrong name,
call the recipient and provide advice on how to register correctly. - Ihuriro:
explain Give Directly’s program to recipients and non-recipients in a
village meeting. Answer any questions. - Audits:In
suspicious cases, visit recipient households and administer a survey to
make the final recommendation if someone is eligible or ineligible.
Follow-up Field
Officers will participate in these activities to varying degrees depending on
the organization’s needs. Follow-up Field Officersmay rotate through these responsibilities
in order to foster professional development and growth.
Required
qualifications:
- Diploma
or university degree - Experience
working in a call center - Experience
using computers for data entry - Honesty
and high standards of integrity - Strong
interest in advancing the distinctive values and mission of GiveDirectly - Patience
and good judgment in resolving recipient problems - Working
proficiency in Kinyarwanda
Preferred
qualifications:
- Previous
experience working in the field with vulnerable communities - Conversational
English or French - Physical
fitness and ability to cope with difficult weather conditions or terrain
Compensation and
terms:
- 274,627
rwf gross monthly salary and UAP health insurance with 0% co-pay from
employees - Up to
5% annual raise as well as bonus, and raise in line with inflation rate in
the country - Work
Monday through Friday with additional compensation for work on Saturday if
needed - Must be
willing to travel to any of GiveDirectly’s field locations as required - Allowances
provided as needed for travel, airtime, or other reasons - Employment
is subject to police clearance checks
Applications will be
accepted on a rolling basis. If interested please apply on the link below:
https://givedirectly.recruiterbox.com/jobs/fk067ph
