Job Description
Functional/Technical
• Working knowledge of Trouble
Tickets System
• Receive and log calls and
giving them a trouble ticket
• Basic understanding of
network related commands to enable verification of connectivity (such as ping,
trace route, net stat)
• Understand Telecom &
Networking fundamentals, Linux/Sun/Window Administration
• VB .NET, ASP .NET Framework
(Installation / Upgrade of Scheduled modules)
• Initial trouble shooting
skills for applications /Interfaces /DBs (Oracle)
• Carry out routine Ops
activities & checklists
• Experience in the telecom
industry; familiarity with O&M of Telecom operators or MS operations of
telecom vendors; wireless network O & M processes preferred
• Awareness of VAS
Services/Application
• Knowledge of GSM,SS7
Functional/Technical
• Working knowledge of Trouble
Tickets System
• Receive and log calls and
giving them a trouble ticket
• Basic understanding of
network related commands to enable verification of connectivity (such as ping,
trace route, net stat)
• Understand Telecom &
Networking fundamentals, Linux/Sun/Window Administration
• VB .NET, ASP .NET Framework
(Installation / Upgrade of Scheduled modules)
• Initial trouble shooting
skills for applications /Interfaces /DBs (Oracle)
• Carry out routine Ops
activities & checklists
• Experience in the telecom
industry; familiarity with O&M of Telecom operators or MS operations of
telecom vendors; wireless network O & M processes preferred
• Awareness of VAS
Services/Application
• Knowledge of GSM,SS7
Behavioral /General
• Team player
• Retain ownership of customer
issues until resolved, escalated or accepted by another individual
• Display an enthusiasm and
willingness to learn.
• Work together with other with
local technical groups in order to resolve customer issues effectively
• Good interpersonal and spoken
and written English skills
• Actively participates in team
discussions and activities
• Liaise directly with
customers on service requests or problems, ensure understanding of business
impact associated with problems and keeps the customer informed as part of the
resolution process
• Team player
• Retain ownership of customer
issues until resolved, escalated or accepted by another individual
• Display an enthusiasm and
willingness to learn.
• Work together with other with
local technical groups in order to resolve customer issues effectively
• Good interpersonal and spoken
and written English skills
• Actively participates in team
discussions and activities
• Liaise directly with
customers on service requests or problems, ensure understanding of business
impact associated with problems and keeps the customer informed as part of the
resolution process
Should have a Degree /Diploma in Telecommunications
or Computer sciences.
or Computer sciences.
Interested candidates should send their
Applications and CV’s only to recruit@idp-ea.com not later than Tuesday
the 27th of November 2012. State clearly on the subject of your email – L1
APPLICATION – TANZANIA
Applications and CV’s only to recruit@idp-ea.com not later than Tuesday
the 27th of November 2012. State clearly on the subject of your email – L1
APPLICATION – TANZANIA
NB: Applications
with Certificate and other attachments will be disqualified.
with Certificate and other attachments will be disqualified.
