DHL Rwanda, Customer Service Advisor Jobs Vacancy

class customer
service by fulfilling each customer’s unique needs while adhering to DHL
policies. The position is based at the DHL EXPRESS Rwanda office and reports to
the Customer Service Supervisor.

• Selling
  skills (excellent)

• Typing
  skills
• Telephone
  skills (excellent)
• Conflict
  resolution skills (excellent)
• Technical
  skills (Telephone and Order Booking systems preferable)
• Communication
  skills – spoken and written (excellent)
• Negotiation
  and interpersonal skills (excellent)
• Sound
  customer relationship experience
• Strong
  understanding of customer service and operations
• Mental
  Alertness
• Assertiveness
• Geographical
  knowledge.
• Previous
  experience in call centers

• Ability
  to demonstrate an understanding of customer services, public relations and
  logistics
• Hold
  a related professional qualification.
• Previous
  experience in client services / public relations.
• Fluent
  English and French both oral and written.
• Presentable
  and articulate with strong interpersonal skills
• Computer
  literate
• At
  least 2 years Customer Service experience
• At 
  least 2 years of Logistics / Operations Experience
• Female 
  candidates  are encouraged  to apply