Deloitte Nigeria Graduate Customer Service Representative (Hausa Speaking) Job Vacancy

Deloitte
is the largest private professional services network in the world. Every day,
approximately 245,000 professionals in more than 150 countries demonstrate
their commitment to a single vision: to be the standard of excellence, while
working towards one purpose to make an impact that matters.

In Nigeria, Deloitte is a leading professional services firm, providing Audit,
Tax, Consulting, Risk Advisory, Business Process and Corporate Finance services
to public and private clients spanning multiple industries.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Hausa Speaking)

Requisition Code: NG138379VA
Location: Lagos

Why Join us?
At Deloitte, we:

Make
an impact, expecting the exceptional from our highly talented
professionals
Connect
strengths, celebrating and developing the unique strengths of our people
Accelerate
ambitions, valuing work and life
Inspire
our people as tomorrow’s leaders, helping them thrive at every level
Our
professionals are unified by a collaborative culture that fosters
integrity, outstanding value to markets and clients, commitment to each
other, and strength from cultural diversity.

Role
Summary

The
ideal candidate must be proficient with the use of Microsoft office tools,
good communication skills, answering phones, and working with customer
service needs.

Responsibilities
The candidate will be required to:

Effectively
Receive and handle inbound & outbound calls
Communicate
effectively to customers in a professional manner
Document
outcomes of phone calls

Qualification/Role
Specific Competencies/Soft Skills
To be eligible for this role, candidates must:

Possess
minimum of HND/B.Sc degree from any recognized polytechnic or university
in Nigeria
Possess
post-NYSC work experience
Management
certification would be an added advantage
Be
proficient with the use of Microsoft Office tools
Have
any relevant work experience in a professional environment
Have
good interviewing and report writing skills
Computer
literate and ability to use Microsoft office tools i.e. MS-word, excel,
power-point etc.
Excellent
written and oral communication skills
Be
fluent in English and Hausa languages
Maintain
high level of confidentiality and integrity
Have
good multi-tasking skills, positive attitude to work, be a good team
player