1.1.Main Purpose of the Job
To provide 1st and 2nd line support to BPC IT Users by
taking calls, troubleshooting, tracking and resolving issues.
1.2.Qualifications and Experience
•Degree in Computer Studies, Engineering or related
•Certifications (Preferred but not required): MCP
or A+
•Membership of BIE or equivalent
•Minimum of 5 years in a Service Desk/Support
Analyst capacity
•ITIL Foundation certification or working towards
it and or experience in an ITIL environment
•Strong Windows XP, Vista, MS Office and PC
Hardware and software troubleshooting skills
1.3.Key Competencies
•Technical knowledge
•Communication skills
•Management skills
•Business focus
•Influence and Persuasion
•Relationship Management
Candidates who meet the above requirements are
invited to send their applications, Curriculum Vitae, References and certified
copies of certificates to:
Manager – Human Resources and Support Services
Corporate Services SBU
Botswana Power Corporation
P O Box 48
GABORONE
OR alternatively email to: recruitment@bpc.bw,
please indicate the name of the position in the subject line
Closing date: Friday 20th September 2013