Bentall Kennedy is one of North America’s largest
real estate investment advisors. We are also Canada’s largest property manager,
providing comprehensive real estate services to our clients. Bentall Kennedy
serves the interests of more than 550 institutional investors across office,
retail, industrial, and residential properties throughout North America. As a
leader in Responsible Property Investing, we are committed to best-in-class
environmental, social and governance practices in developing, leasing and
managin
real estate investment advisors. We are also Canada’s largest property manager,
providing comprehensive real estate services to our clients. Bentall Kennedy
serves the interests of more than 550 institutional investors across office,
retail, industrial, and residential properties throughout North America. As a
leader in Responsible Property Investing, we are committed to best-in-class
environmental, social and governance practices in developing, leasing and
managin
g commercial real estate. Bentall Kennedy is a member of the Sun
Life Investment Management group of companies.
The Marketing Coordinator, Residential will report
to the Director, Residential Marketing and Training and is responsible for
assisting in the development and implementation of marketing initiatives for
each community managed by the organization in its national portfolio, as well
as providing operations support for the residential business unit.
to the Director, Residential Marketing and Training and is responsible for
assisting in the development and implementation of marketing initiatives for
each community managed by the organization in its national portfolio, as well
as providing operations support for the residential business unit.
Responsibilities
The Marketing Coordinator’s primary
responsibilities include:
responsibilities include:
Marketing and Leasing
- Assist in the maintenance and implementation
of advertising, media, promotional programs and effective signage for the
residential communities that will create qualified traffic; - Assist in the monitoring of and content
creation for the business unit’s social media and other web-based
marketing strategies for properties within the portfolio, which may
include blogging and drafting responses to posts from the public for
approval; - Update online property advertising on a daily
basis and maintain records of incidental expenditure across multiple
platforms; - Support the leasing activities of the
portfolio by monitoring leasing e-mail inquiries and distributing or
responding accordingly; - Maintain property information database as it
relates to leasing and marketing, which may include property management
software (PMS) and rent grids/stacking plans for each property; - Contribute to the promotion and development of
the “Bentall Kennedy Residential Services” brand, ensuring compliance to
corporate and sub-branding standards.
Resident Relations and Customer Experience
- Assist in the development of resident
relations programs and collateral, such as surveys, handbooks, welcome
packages and miscellaneous engagement programs; - Compile and distribute the quarterly resident
newsletter; - Draft building notices and bulletins for
approval by the Marketing Manager, Residential or regional office; - Draft regular community updates for properties
undergoing major construction and assist in the management of community
relations; - Assist regional offices in the planning of
resident appreciation events, such as barbecues and holiday parties; - Coordinate the implementation of national
resident events and campaigns with regional offices.
Reporting and Administration
- Compile and prepare weekly traffic and vacancy
reports for approval by the Marketing and Leasing Manager, Residential; - Administer the Resident Survey program and
compile data for reporting purposes; - Compile and report on customer data, resident
survey results, building data and other information collected relating to
the management and marketing of the portfolio; - Support in the onboarding process of new site
employees and maintain an inventory of company property provided to them
such as nametags and uniforms; - Maintain and update Residential SharePoint
site with forms and resources; - Provide administrative support to the
Director, Residential Marketing and Training and the Marketing and Leasing
Manager, Residential which may include typing, filing, booking and
coordinating travel, creating presentations, creating spreadsheets,
completing expense reports, invoice coding, data entry, ordering supplies
and other clerical duties; - Other related duties as assigned.
Sustainability
- Organize, conduct and participate in community
and charitable events that involve the building, its tenants or employees; - Organize and participate in volunteer or
charitable events where Bentall Kennedy staff have the opportunity to
support the community; - Assist in the development and implementation
of Bentall Kennedy’s sustainability and engagement programs
portfolio-wide; - Embrace and pro-actively support Bentall
Kennedy’s culture of environmental sustainability, and corporate and
social responsibility.
Qualifications
- Experience – Background in property management, customer service, sales or
public relations. 1 – 2 years related experience in real estate,
marketing, advertising and event planning an asset. - Education – High school diploma with relevant post-secondary education in
marketing, advertising, public relations or business administration.
Education in real estate an asset. - Relationship Skills – Excellent oral and written communication
and presentation skills; ability to develop and sustain cooperative
working relationships with suppliers, consultants and internal staff;
committed to building relationships with industry peers and trade
associations. - Organizational/Multi-Task Skills – Ability to allocate one’s
time effectively, work under pressure and manage tight deadlines; ability
to achieve quality results; ability to handle multiple demands and
competing priorities, and adapt to new ideas and constant changes. - Computer Skills – Advanced skills in Excel, Word, Outlook
and PowerPoint required. Familiarity with social media website
functionality required. Proficiency with Adobe Creative Suite, SharePoint,
Visio and Yardi an asset. - Knowledge – Understanding of basic concepts of marketing and customer
experience as they relate to the property management industry; some
knowledge of accounting, and applicable legislation concerning
resident/landlord relations an asset. - License –
Must have a valid driver’s license at all times during employment. - Police Clearance – A criminal verification check is
required for employment.
If you’re interested in applying for this position,
please visit the “Careers” page on our website at www.BentallKennedy.com
please visit the “Careers” page on our website at www.BentallKennedy.com
We thank all applicants for their interest in
employment with Bentall Kennedy (Canada) LP, however only those selected for an
interview will be contacted.
employment with Bentall Kennedy (Canada) LP, however only those selected for an
interview will be contacted.
Upon request, accommodation at any time throughout
the hiring process is available through Bentall Kennedy’s Human Resources
department for applicants with disabilities.
the hiring process is available through Bentall Kennedy’s Human Resources
department for applicants with disabilities.
Required experience:
- real estate, marketing, advertising and event
planning: 1 year