Job Title: Debt
Collection Officer (8 Job Vacancies)
Collection Officer (8 Job Vacancies)
Organisation: Banar Collections Ltd
Duty Station: Kampala, Uganda
Reports to: Manager, Operations
About US:
Banar Collections Ltd
is the leading debt collection agency and credit consultancy firm in Uganda,
offering services mainly to Commercial Banks, Government and Corporate
Institutions.
is the leading debt collection agency and credit consultancy firm in Uganda,
offering services mainly to Commercial Banks, Government and Corporate
Institutions.
Job Summary: The Debt Collection Officer is
responsible for meeting targets for cash collection from debtors and giving support
to the management of the debt portfolio.
responsible for meeting targets for cash collection from debtors and giving support
to the management of the debt portfolio.
Key Duties and
Responsibilities:
Responsibilities:
1. Commercial:
- Responsible for chasing outsourced debts and meeting collection
targets in order to maintain a positive cash flow. - Perform skip tracing activities involving looking for debtors whose
whereabouts are unknown. - Generate client statements and Demand Letters and manage the
escalation process periodically reviewing its effectiveness. - Allocate payments to respective debt accounts so that debtor
information and balances are kept accurate. - Offer technical support in the management of the debt portfolio and
to ensure that the portfolio is accurate and up-to-date. - Identify slow moving accounts noting key details so that such
accounts are escalated for case management. - Deal with and manage correspondence from clients to ensure that
service levels are maintained within the acceptable turnaround time.
2. Customer Service:
- Provide professional and effective services to internal and
external customers / clients, to meet customer expectations, particularly
in terms of quality and timelines in line with departmental standards,
procedures and guidelines. - Actively communicate courteously with internal and external clients
by telephone, email or face to face, building positive relationships,
investigating, responding to and progressing issues and queries to
successive conclusion at the earliest time possible.
- Speak positively and enthusiastically about the company and
its products and services to ensure that a professional company and brand
image is provided at all times to customers, clients and colleagues.
3. Team Work:
- Work as part of a team to achieve the departmental standards.
- Work in liaison with other departments and divisions within the
company to identify any process improvements and improve standards,
efficiency and profitability.
4. Knowledge:
- Ensure that such a good level of understanding and knowledge of the
company’s products and services, which is improved and maintained at all times,
ensuring that client queries can be dealt with accurately and
appropriately and supported by the department. - Take responsibility for own personal development in line with
agreed annual performance objectives. - Perform any other duties as the management may from time to time
reasonably require.
Qualifications,
Skills and Experience:
Skills and Experience:
- The Debt Collection Officers should hold Bachelor’s Degrees in Law,
Economics, Business Administration, or Commerce. Additional
qualifications in Banking or Credit are an added advantage. - Past exposure and experience of working in a debt collection
environment is essential but not mandatory. - Excellent negotiation skills with ability to assess issues and be
assertive / firm with clients as required. - Excellent communication skills, telephone manners and techniques
and interpersonal skills. - Good general administration, planning, organizing and time
management skills. - Highly tenacious, with ability to work autonomously and take
responsibility. - Possess the ability to understand terms and conditions of
contracts, to analyze slow moving accounts and outline a collection
strategy to resolve each case. - Ability to collate and present information and work with people.
- Computer literacy i.e. Working Knowledge of Microsoft Excel to
analyze data is essential and mandatory. - Working knowledge of basic book keeping, debts and credits.
How to Apply:
Please download and
send complete a “soft copy” application form and submit
it as a Microsoft Word attachment by email to sourcing@banar.co.ug.
send complete a “soft copy” application form and submit
it as a Microsoft Word attachment by email to sourcing@banar.co.ug.
Deadline: Friday, 5th
December, 2014.
December, 2014.
