Background of the study

Information
technology also refer to as I.T, is the study or use of system (especially computer
and telecommunications) for storing retrieving transmitting and manipulation of
data.

In
the business context, information technology is defined as the study, design,
development, implementation support or management of computer based information
system. The business value of information technology is to automate business
process, provide information for decision making, connect business with their
customers and provide productivity tools to increase efficiency.
Owing
due to the volume of work and the need to meet up with customers demand in the banking
industry, most banks have developed and adopted the use of information
technology system. And this has to a large extent, aided banks in enhancing
their profitability.
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