Our client is a
Telecommunication Company in Rwanda and is seeking to recruit a result driven
and motivated individual for the vacancy above:
Job Objective:
To plan and achieve
the targeted revenue from the prepaid & postpaid product categories while
also ensuring implementation of customized programs to create stickiness of the
existing base , resulting in reduced customer churn & higher usage.
Duties and
Responsibilities:
1. Achieve the
desired revenue from the base by designing and developing customized programs
- Prepaid:
By developing & implementing products & programs to enhance usage
revenues for base as well as per customer value & usage segments –
mass based as well as segmented. Drive recharges, MOUs – local &
International & manage rate - Postpaid:
By developing and implementing programs to enhance the revenue by
facilitating customer upgrades with the rental revenue, airtime usage and
chargeable tariffs
2. To create customer
base stickiness and hence reduce churn
- Designing,
managing, and analyzing programs and offers to create stickiness of the
base to the network and hence building loyalty – protect & enhance
revenues
3. Decrease the
contribution of inactive users in the network
- Monitor
the level of activity on the network and work in close conjunction
with the customer care retention team to do targeted promotions of the
inactive customers.
4. Ensure a error
free process for various tariffs/promotional programs
- Develop
and implement a process resulting in No customers complaints while
availing of the program benefits
5. Ensure increase
in the contribution of International Long Distance traffic in the calling
pattern
- Design
plans and programs for increasing the penetration and hence the usage of
the International long distance traffic - By
identifying and hence creating various channels and means of driving the
customer to use mobile for International long distance calls as against a
landline or a local call outlet
Qualification
and Skills:
- Bachelors
in Marketing/Post graduate in Marketing - Masters
in Business Administration would be preferred additional qualification - 8 years
of experience in Marketing with 3years of relevant experience in
Telecom - 5-7
years experience in handling a product category - Ability
to innovate and deliver value to business at multiple levels will play an
important role - Ability
to manage large scale with a very wide geographical scope across Africa
(~35 countries by 2015) - Ability
to manage an outsourcing partner to deliver business solution
How to Apply:
Please
follow the instructions as stated below as failure to do so could lead to
disqualification.
1.
Send an Application letter and CV/Resume.
2.
Merge these two documents into one document in either word or pdf format.
3.
Do not attach or send any scanned documents, these are sometimes too large for
our inbox.
4.
Include the job title and/or reference number in the subject line of the email
address and send your application by email to airteljobs@nftconsult.com
5. Only successful
candidates will be contacted. For all other inquiries please contact our
offices directly.