This exciting role is part of the team leading the
rollout of McGrath’s new sales platform across all aspects of the business. The
role requires active engagement of the business to provide end user support and
ensure the benefits of the platform are fully realised. The role reports to the
Sales Systems Support Leader.
rollout of McGrath’s new sales platform across all aspects of the business. The
role requires active engagement of the business to provide end user support and
ensure the benefits of the platform are fully realised. The role reports to the
Sales Systems Support Leader.
Some key deliverables are:
- Manage the daily completion of end user support
enquiries/troubleshooting end user issues and providing timely resolutions
or escalation. - Assess incoming requests for priority,
acceleration and engagement - Supporting users as Salesforce is rolled out
across the organisation - Supports the analysis of requests to identify
systemic user competency/training, business process or system weaknesses - Manage setup/exit and transfer of users with
the system and setup of new offices
Development Support
- Supports the development of requirements for
changes to the system and associated business processes - Working closely with the technology delivery
function to - Reduce risk associated with the initiatives
- Execute broad regression testing of the
systems - Manage the business acceptance testing of the
specific system changes / enhancements by business owners - Rollout systems changes/enhancements
Training:
- Provides input to ensure training material is
consistent with changes to system functionality.
Skills, Knowledge & Ability
- Business or Business IT degree
- Real estate experience desirable
- Time management and organizational skills
- Customer service orientation and exceptional
people skills - Outstanding written and verbal communication
skills - Excellent attention to detail
- Ability to prioritize ongoing and one off work
projects - Excellent team work skills
- Good relationship building skills
- Enjoy the challenge of ensuring a project is
completed on time, on budget and to specification and quality requirements
regardless of the hurdles encountered - Perseverance, leadership and coaching skills
- Lead and manage professional staff,
contractors and teams - Excellent prioritization skills
- Ability to think strategically, solving
problems and negotiating - Active listener and good communicator.
If this exciting postion sounds
like you and you are committed to excellence and integrity, we would love
to hear from you.
like you and you are committed to excellence and integrity, we would love
to hear from you.
Applications for this exciting role close 15 April,
2014.
2014.
Please forward your resume in confidence to:
Karen Jacobs,
Head of People, McGrath Estate Agents;
karenjacobs@mcgrath.com.au
