JOB
OPPORTUNITY
OPPORTUNITY
World
Vision International (Rwanda) is a child focused Christian humanitarian
organization implementing development programs in 17 Districts of Rwanda.
Vision International (Rwanda) is a child focused Christian humanitarian
organization implementing development programs in 17 Districts of Rwanda.
World
Vision Rwanda seeks to hire a highly qualified, dedicated and experienced
national for the position of Front Desk Officer. The position will be
based in Kigali at the Head Office and reporting to the Administration
Manager.
Vision Rwanda seeks to hire a highly qualified, dedicated and experienced
national for the position of Front Desk Officer. The position will be
based in Kigali at the Head Office and reporting to the Administration
Manager.
Purpose
of the position:
of the position:
The
Front Desk Office is usually the first point of contact, either visually or via
audio, for anyone trying to contact World Vision Rwanda (WVR). It is therefore
critical that the Front Desk Officer manages the reception efficiently and
professionally and maintain a high standard of customer service delivery to
internal and external clients.
Front Desk Office is usually the first point of contact, either visually or via
audio, for anyone trying to contact World Vision Rwanda (WVR). It is therefore
critical that the Front Desk Officer manages the reception efficiently and
professionally and maintain a high standard of customer service delivery to
internal and external clients.
The
purpose of this position is to provide front-Desk services for World Vision
Rwanda, operate the switchboard in an efficient manner and receive and screen
calls in a professional and proactive manner.
purpose of this position is to provide front-Desk services for World Vision
Rwanda, operate the switchboard in an efficient manner and receive and screen
calls in a professional and proactive manner.
In
order to succeed, the Front Desk Officer must be able to effectively
communicate World Vision’s Christian ethos and demonstrate a quality of
spiritual life that serves as an example to others – must be a role model,
practice servant leadership and be an ambassador for WV ministry in areas where
WVR has operations
order to succeed, the Front Desk Officer must be able to effectively
communicate World Vision’s Christian ethos and demonstrate a quality of
spiritual life that serves as an example to others – must be a role model,
practice servant leadership and be an ambassador for WV ministry in areas where
WVR has operations
The
major responsibilities include:
major responsibilities include:
- Manage
the Telephone Operation system by ensuring effective and efficient
communication in and out of the Office - Carryout
analysis of telephone calls and costs, and administration tracking on a
regular basis and provide information which assists management in making
appropriate decisions on cost management & efficiency. - Ensure
organizational image and values are upheld through the provision of high
standard customer care. - Coordinate
the receipt of mails from courier companies and other delivery mechanisms
and channeling these to the appropriate departments in a timely manner. - Drafting
all correspondences related to Administration department to the external
service providers for the manager’s further action. - Ensure
that the maintenance schedule of the switchboard system is adhered to
notifying the supervisor &service providers immediately of any
problems with the telephone lines or with the operating system. - Coordinate
staff travel air ticket bookings with the travel agent and Visas
facilitation, and monitor or track the receipt and payment of all bills
from the travel agent. - Facilitate
World Vision Rwanda visitors by arranging their accommodation and
transport and by communicating on time in matters related to their coming
to Rwanda in line with World Vision mission and core values. - File
and update administration related files and leases / services contracts as
appropriate - In
addition to her/his core duties, the Front Desk Officer may also be
requested to perform other tasks that are necessary from time to time when
called upon. i.e. this includes and is not limited to standing in as the
National Director’s Executive Assistant for times when the responsible
staff is away.
Qualifications:
Education/Knowledge/Technical Skills and Experience
Education/Knowledge/Technical Skills and Experience
The
following may be acquired through a combination of formal or self-education,
prior experience or on-the-job training:
following may be acquired through a combination of formal or self-education,
prior experience or on-the-job training:
- Must
have a University degree or Higher Diploma in Secretarial studies,
Business or Management studies. - Must
have working knowledge of office switchboard systems, preferably system
being used by World Vision Rwanda - Must
be proficient in the English Language, both spoken and written. - Knowledge
of French language is an added advantage - Should
have experience of 1 year working in secretarial services - Should
have excellent interpersonal skills - Should
be computer literate in Microsoft Word, Excel and other software packages.
How
to apply:
to apply:
Should
you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda
you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda
If
this is your first time applying online via the World Vision
International careers website, you will need to register an account along with
your application details. This site will provide you with additional
functionality, such as saved searches and email alerts. Registration requires
minimal information to create your account. Further details will be collected
during the application process
this is your first time applying online via the World Vision
International careers website, you will need to register an account along with
your application details. This site will provide you with additional
functionality, such as saved searches and email alerts. Registration requires
minimal information to create your account. Further details will be collected
during the application process
All
applicants must apply using our online application system, CVs received via
email will NOT be considered.
applicants must apply using our online application system, CVs received via
email will NOT be considered.
In
case you face any challenges in applying, please let us know on wvrwanda recruitment@wvi.org(no applications will
be accepted through this email)
case you face any challenges in applying, please let us know on wvrwanda recruitment@wvi.org(no applications will
be accepted through this email)
The
closing date for submission of applications is 2nd November 2017;
no late applications will be accepted
closing date for submission of applications is 2nd November 2017;
no late applications will be accepted
As
a child focused organization, World Vision is committed to the protection of
children and does not employ staff whose background is not suitable for working
with children. All employment is conditional upon successful completion of all
applicable background checks, including criminal record checks
a child focused organization, World Vision is committed to the protection of
children and does not employ staff whose background is not suitable for working
with children. All employment is conditional upon successful completion of all
applicable background checks, including criminal record checks
