AB Bank Rwanda Limited,Head: Digital Finance Jobs Vacancy

AB
Bank Rwanda Limited has
been operating in Rwanda since January 2014. It is a member of an international
network of commercial banks providing banking services to micro, small and
medium-sized enterprises and private individuals in Africa, Asia and Latin
America.

Since the start of operations, AB Bank Rwanda
has been growing remarkably in number of clients and staff. To further
facilitate the growth of our client base and branch network we are now seeking
motivated professionals to join us. With this in mind, applicants will need to
demonstrate willingness to:

–
find solutions for challenges in a changing
market and work environment

–
contribute to the growth of the bank

–
understanding excellent customer service

We are now
seeking staff for the following position:

Job Description

Job Title:	Head: Digital Finance	Department:	Banking Services/Operations
Reports to:	Chief Operations Officer (COO)	Location:	Head Office

Project Planning

–
Develop a strategic approach and overall plan for future digital finance
channels and products.

–
Develop and propose new digital finance products and services in coordination with stakeholders.

–
Develop Business Plan and Implementation Plan, Scoping and Business Requirement
Documents together with the Management Team, Access Microfinance Holding
AG and other stakeholders for selected alternative delivery channels.

–
Develop profitability
models for each delivery channel and prepare periodic profit and loss
estimates.

– Conduct due
diligence and vendor selection
for all digital finance banking related activities.

–
Prepare a detailed departmental budget and monitoring tools to keep track of key performance indicators.

– Ensure security
and compliance requirements are
built in every delivery channel in liaison with information security and IT
to minimize fraud.

– Adhere
to the policy and
procedures of the department, and make recommendations
for necessary adjustments in
accordance to the new digital finance products and services.

– Secure of an effective performance appraisal and
motivation system for the staff in the department.

– Keep close control
on Know Your Customer (KYC) and
Anti-Money Laundering (AML) and
Combating Financial Terrorism (CFT)
issues as well as compliance with national and international regulations.

– Work towards the
overall objectives of the bank and align
the departmental strategies accordingly.

– Secure all relevant permits from regulators.

Project Implementation

– Liaise
with Access Microfinance Holding AG IT Solutions Team to ensure IT readiness for the purposed digital finance products and
services.

– Work
closely with IT Team to facilitate a
seamless integration of different systems (core banking system, software
vendor, and other stakeholders).

– Recruit
and train all staff in the
department, including IT support staff and call-center staff.

– Continuous
improvement in the internal policies
and procedures of the department
to reflect the ongoing changes.

– Prepare
marketing strategy and materials.

– Prepare
and engage in the Change Management
Process across the bank incl. training and motivation of all relevant
staff in HO and branches.

– Conduct
Operational Acceptance Testing (OTA)
in coordination with IT Teams and other stakeholders.

– Prepare
User Acceptance Testing (UAT) in
coordination with relevant staff in HO and branches.

– Roll out
the digital finance products and services according to the implementation
plan and keep track of the performance using a project management tool.

– Call center
preparation and implementation.

Monitoring and Improvements

– Develop
monitoring tools for the bank’s digital finance activities.

– Prepare
and develop regular MIS reporting on the business development for managing
the business area effectively and reporting to management and stakeholders.

– Adapt
and improve implemented solution as the need arises and learning and
technology facilitates.

– Review
existing solutions, strategy, budgets and plans and evaluate, change, adapt
if necessary according to:

·
Changing market environment;

·
Changing customer behavior and needs;

·
Changing customer target groups;

·
Technological developments;

·
Internal developments and strategic
decisions; and

·
Regulatory developments.

Results
Expected to Achieve

–
Develop a digital
finance strategy.

–
Develop digital
finance products and services.

–
Develop policies
and procedures for the department.

–
Meet the KPIs set
together with multiparty stakeholders of the project.

–
Liaise with
external stakeholders and technical assistance providers and report on a
regular base.

–
Supervise training
and development of the staff in the department.Ensure viable internal control systems and compliance
with laws and other norms of state authorities, and bank’s internal policies
and procedures.

Education and Qualifications

–
Preferably a post
graduate degree in Business, IT or related discipline from a recognized
institution.

–
Requires a minimum
3 years of experience managing digital finance products and services in a
bank or Telco. Must have a direct work experience in consumer transaction
banking.

–
Excellent verbal,
written and interpersonal communication skills in English. Kinyarwanda is a
bonus.

–
Able to interpret
corporate vision & understanding how individual deliverables impact
corporate and market objectives.

–
At least 2-years
of project management experience.

–
Good negotiating
& analytic skills.

–
Customer centric
& service quality attitude.

–
Accuracy and
commitment to meet deadlines.

–
Ability to adapt
to a changing environment.

–
Business
development drive and knowledge with keen strategic vision.

Interested candidates should send ONLY :

–
Letter of Interest

–
CV

–
Copy of academic
qualifications