the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
• Provide timely and accurate response to customer requests
• Analyze customer issues and requirements and facilitate solutions
• Analyze business requirements and tailor software solution using FreeBalance software.
• Learn and understand clients’ environment and assist with utilizing the product to the full potential.
• Act as primary support specialist contact for the client during deployment and post-implementation needs.
• Collaboratively develop and deliver functional training to clients
• Provide support in proposals
• Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
• Develop new or modify existing custom solutions, including forms and reports
Education and Experience:
• University degree in Commerce, Finance and/or Human Resource
• Demonstrate previous experience supporting customers for translating business issues and providing solutions
• Experience in using Windows Operating Systems and other productivity tools such as MS Office Suite
• Knowledge and or background with ERP systems is considered an asset
• Previous working experience with Governments is considered an asset
• Ability to travel and read, write, speak English fluently
• Ability to speak French is considered an asset
• Ability to relocate and travel
This is a full-time position supporting Africa customers
How to apply:
To apply for this position, please send us an email at hr@freebalance.com with your cover letter and resume.
Closing Date: Monday, 04 June 2012
