Up to £50,000 pa
Bradford / Edgbaston / Aylesford / Huntingdon / Beaconsfield / Cirencester / Preston
Housing 21 provides an extensive and innovative range of housing, care and health services that enable older people and vulnerable adults to live fulfilling, independent lives.
We’re seeking an individual who will support and galvanise our current and future customers to become more involved in shaping the future of our business, their services and their communities.
You’ll design and deliver a customer engagement strategy that goes beyond ‘customer first’ by identifying and navigating pathways for our customers to be extensively involved with the running and development of Housing 21 as a social enterprise.
We seek long-term relationships with customers and expect their experience of accessing our housing and services to be excellent. Your role will be to assist us to build those relationships and to provide guidance on how we work to deliver that experience. An ability to capture and respond to customer feedback is increasingly vital to our future success. In this post you’ll explore, blend and deliver feedback and influencing mechanisms that maximise the use of technology, day-to-day contact and customer-led initiatives.
Join us in this role to place our customers at the forefront of what we do. To apply you should be educated to higher degree level, offer an extensive understanding of social housing, care or health services and sectors and/or supporting customers to shape and experience excellent services.
To apply please visit our website www.housing21.co.uk
Closing date: 14th October 2011.
WHERE LIFE NEVER STANS STILL
