The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.
Responsibilities
• Support and manage existing customers and develop new sale leads.
• Provide customer with quality services, building good transport and loyal relationship.
• Ensures that client issues are dealt with in an efficient manner, informing the development manager of any problems that may arise.
• Use effective techniques to acquiring new accounts.
• Meet office and personal targets and ensure customer retention by closing profitable, commercial sound deals.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Managing complete sales cycle right from prospecting, relationship management up to payment collections.
• Aware and in pursuit of opportunities for account growth and new business, involving the development manager
• Data analysis data and provide commercially useful information to existing and prospecting accounts.
• Adherence to all business, departmental projects and customer policies, procedures and processes.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the business development, providing regular input on all account activity, including status and call reports on a weekly basis.
Requirements
• Minimum Bachelor’s degree.
• Masters of Business Administration is an advantage
• Minimum 2-3 years of work experience in the area of IT Products & Services Sales.
• Minimum 1 years of Account Management experience Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Should have strong analytical and problem solving skills.
If you are the person we are looking for, send an application letter, CV, attach the relevant testimonials and 3 referees, a daytime telephone contact to careers@kcr-hr.com before 3rd November 2011.
Applications received past the deadline will not be accepted.
NB. Only shortlisted candidates will be contacted.