Responsible for the Day to Day Management of a
mid-sized Branch in an Affluent neighbourhood. Ensure high standards of service
delivery as well as the profitability of the branch by engaging a variety of
tools and products.
mid-sized Branch in an Affluent neighbourhood. Ensure high standards of service
delivery as well as the profitability of the branch by engaging a variety of
tools and products.
Operational Risk Management and Control
•Ensure, through the Personal Financial Consultant and Operations Manager,
proper control and efficiency of Branch.
•Supervise work delegated to staff.
•Alert to unusual items, unbalanced positions, irregularities and long
outstanding transactions.
•Ensure good operating security measures in the branch.
•Limited responsibility for branch Compliance Risk Monitoring.
•Responsible for undertaking the business monitoring and testing, and reporting
findings, exceptions and results from such monitoring and testing activities
•Ensure, through the Personal Financial Consultant and Operations Manager,
proper control and efficiency of Branch.
•Supervise work delegated to staff.
•Alert to unusual items, unbalanced positions, irregularities and long
outstanding transactions.
•Ensure good operating security measures in the branch.
•Limited responsibility for branch Compliance Risk Monitoring.
•Responsible for undertaking the business monitoring and testing, and reporting
findings, exceptions and results from such monitoring and testing activities
•Ensure, through the Branch Operations Manager,
reconciliation of all branch suspense accounts.
reconciliation of all branch suspense accounts.
ORMA- Responsible Person
•To undertake periodic self-assessment on key controls to assess the proper
functioning and adequacy of existing controls.
•Assist in coordinating, facilitating and promoting understanding of
operational risk and in implementation and management of OR within the Unit.
•To undertake periodic self-assessment on key controls to assess the proper
functioning and adequacy of existing controls.
•Assist in coordinating, facilitating and promoting understanding of
operational risk and in implementation and management of OR within the Unit.
•To perform the following key responsibilities:
1.To report Unit’s OR issues to UORM
2.To adhere to the agreed KCSA plans and approach
3.To identify and report all exceptions on non compliance with standard
controls
4.To identify and report all weaknesses inherent in the standard controls
5.To maintain proper record keeping on all KCSA related activities.
6.To maintain independence in the conduct of KCSA, i.e. not selecting and
reviewing sample of self-performed transactions.
2.To adhere to the agreed KCSA plans and approach
3.To identify and report all exceptions on non compliance with standard
controls
4.To identify and report all weaknesses inherent in the standard controls
5.To maintain proper record keeping on all KCSA related activities.
6.To maintain independence in the conduct of KCSA, i.e. not selecting and
reviewing sample of self-performed transactions.
SECURITY AND SAFETY
•Responsible for the safety and security of the bank’s assets and property at
the branch.
•Ensure all drills are conducted in line with procedure and prescribed
frequency.
•Ensure all staff and new staff go through security training, undertake SAFE
and ensure security awareness.
•Submit quarterly scorecard and advise on lesson learnt.
•Responsible for the safety and security of the bank’s assets and property at
the branch.
•Ensure all drills are conducted in line with procedure and prescribed
frequency.
•Ensure all staff and new staff go through security training, undertake SAFE
and ensure security awareness.
•Submit quarterly scorecard and advise on lesson learnt.
Anti Money Laundering and KYC Process and Controls.
•To be the branch’s Chief Compliance Officer.
•To be the branch’s Chief Compliance Officer.
•To act as the branch’s Money Laundering Prevention
Officer (MLPO)
Officer (MLPO)
•Supervise the Personal Financial Consultant to
ensure compliance with:
ensure compliance with:
1.Guidelines and Procedures on “Know Your Customer”
for Account Opening and Guidelines and Procedures on Cross –Border Account
Opening Referral issued by Group Business and operations risk.
for Account Opening and Guidelines and Procedures on Cross –Border Account
Opening Referral issued by Group Business and operations risk.
2.Controls and Procedures on “Know Your Customer
and Customer Due Diligence introduced to address money laundering prevention
and compliance risk.
and Customer Due Diligence introduced to address money laundering prevention
and compliance risk.
3.“Guidelines for the submission of Suspicious
Transaction Reports” issued by Head Legal & Compliance/Country Money
Laundering Prevention Officer.
Transaction Reports” issued by Head Legal & Compliance/Country Money
Laundering Prevention Officer.
4.Prompt completion of L1, L2, and L3 reviews as
per local/ group policy.
per local/ group policy.
5.Prompt and accurate completion of all risk
reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self
and staff achieve required proficiency/ competency, in all mandatory risk
training courses.
reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self
and staff achieve required proficiency/ competency, in all mandatory risk
training courses.
•Remain alert to the risk of money laundering and
assist in the Bank efforts in combating it by adhering to the key principles in
relation to: Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to customers.
Ensure your staff are trained in combating money laundering
assist in the Bank efforts in combating it by adhering to the key principles in
relation to: Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to customers.
Ensure your staff are trained in combating money laundering
Service Quality
•Accountability for SQ measures and performance.
•Maintaining good appearance of branch facilities and staff.
•Track service performance regularly and rectify any deficiency.
•Attend to and resolve customer’s complaints and feedback promptly.
•Ensure strict compliance with corporate branding and visual standards.
•Accountability for SQ measures and performance.
•Maintaining good appearance of branch facilities and staff.
•Track service performance regularly and rectify any deficiency.
•Attend to and resolve customer’s complaints and feedback promptly.
•Ensure strict compliance with corporate branding and visual standards.
Human Resources Management & Training.
•Improve staff quality and develop their potentials.
•Convey Targets and objectives set by top management to all staff and direct
resources towards achievement of these targets and objectives.
•Provide job rotation and OJT opportunities to enhance staff skills.
•Carry out staff competency model (personal development planning) and
performance appraisal to encourage good performance and highlight areas for
development.
•Communicate Bank and CB strategy and tactics.
•Improve staff quality and develop their potentials.
•Convey Targets and objectives set by top management to all staff and direct
resources towards achievement of these targets and objectives.
•Provide job rotation and OJT opportunities to enhance staff skills.
•Carry out staff competency model (personal development planning) and
performance appraisal to encourage good performance and highlight areas for
development.
•Communicate Bank and CB strategy and tactics.
Support Roles.
•Provide efficient operational support to all business units.
•Provide high quality financial services.
•Provide account maintenance and support.
•Provide efficient operational support to all business units.
•Provide high quality financial services.
•Provide account maintenance and support.
Characteristic Major Activities
•Weekly sales activities.
•Oversee customer account maintenance/transaction activities.
•Routine managerial duties (review operational deficiency/premises
issues/performance appraisal and training/operational and cost control
•Resolve escalated customer queries and complaints.
•Improve staff productivity/service quality.
•Weekly sales activities.
•Oversee customer account maintenance/transaction activities.
•Routine managerial duties (review operational deficiency/premises
issues/performance appraisal and training/operational and cost control
•Resolve escalated customer queries and complaints.
•Improve staff productivity/service quality.
Others
•Sign all Level 3 accounts
•Sign off on all deferrals
•Does KCS on at least 5 of all accounts opened for the month to ensure Quality
control.
•Provide leadership and team building.
•Cost control
•Sign all Level 3 accounts
•Sign off on all deferrals
•Does KCS on at least 5 of all accounts opened for the month to ensure Quality
control.
•Provide leadership and team building.
•Cost control
Qualifications & Skills
•BSc (Hons) minimum
•MBA/Postgraduate Degree would be an added advantage.
•Good Communication and Interpersonal skills.
•MBA/Postgraduate Degree would be an added advantage.
•Good Communication and Interpersonal skills.
In compliance with the National Youth Service Corps
(NYSC) Act of 2004, all applicants should ensure that they have completed the
mandatory NYSC programme. A discharge certificate will be required as evidence
of completion of the programme. Where an exemption has been granted, a
certificate of exemption will also be required.
(NYSC) Act of 2004, all applicants should ensure that they have completed the
mandatory NYSC programme. A discharge certificate will be required as evidence
of completion of the programme. Where an exemption has been granted, a
certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
Company
Description
Description
Standard Chartered PLC is a leading international
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the
Middle East. This geographic focus and commitment to developing deep
relationships with clients and customers has driven the Bank’s growth in recent
years.
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the
Middle East. This geographic focus and commitment to developing deep
relationships with clients and customers has driven the Bank’s growth in recent
years.
With 1,700 offices in 70 markets, Standard
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
