Job
Description
Description
To assist the Branch in:
•Developing and executing marketing/sales programs
and activities to achieve unit sales targets for the High Value Segment.
•Providing personal financial planning services to customers as well as handle
customer enquiries and complaints.
•Reviewing credit applications for personal loans.
•Submission of weekly and monthly sales figures and projections. Other report,
weekly Activity reports.
•Cross-selling of products and referring business opportunities to other units
and activities to achieve unit sales targets for the High Value Segment.
•Providing personal financial planning services to customers as well as handle
customer enquiries and complaints.
•Reviewing credit applications for personal loans.
•Submission of weekly and monthly sales figures and projections. Other report,
weekly Activity reports.
•Cross-selling of products and referring business opportunities to other units
Key Roles & Responsibilities
Meeting Sales Targets
•Ensuring that the unit meets its monthly/yearly
given sales targets.
•Executing regular sales activities to generate business for the unit.
•Specifically targeting High Value profitable clients with a view to growing
the current account deposit base.
given sales targets.
•Executing regular sales activities to generate business for the unit.
•Specifically targeting High Value profitable clients with a view to growing
the current account deposit base.
Customer Services
•Providing personal financial planning services to customers.
•dealing with customer enquiries and complaints
•ensuring that service standard targets are being met for loan processing,
customer response time as well as customer enquiries
•ensuring that service recovery on errors, miscommunications, complaints, etc
are dealt with in the most efficient and courteous manner
•Providing personal financial planning services to customers.
•dealing with customer enquiries and complaints
•ensuring that service standard targets are being met for loan processing,
customer response time as well as customer enquiries
•ensuring that service recovery on errors, miscommunications, complaints, etc
are dealt with in the most efficient and courteous manner
Credit Controls
•Recommendation of credit approvals for loan
applications.
applications.
Projection of a Positive Image
•Ensuring that premises and the Priority/Excel
Lounge are maintained to a high standard.
Lounge are maintained to a high standard.
Marketing/Sales Activities
•Selling wealth offerings for individuals to
increase value center’s liabilities base.
•Executing below the line selling activities to increase value center business.
•Building relationships with customers to extend more banking facilities.
increase value center’s liabilities base.
•Executing below the line selling activities to increase value center business.
•Building relationships with customers to extend more banking facilities.
Processing and review of loans
•ensuring that credit policy is complied with
•reviewing loan applications for credit approval
•reviewing loan applications for credit approval
Submission of sales figures and projections
•ensuring that proper sales figures are being
submitted
•submission of sales activities that are being conducted
submitted
•submission of sales activities that are being conducted
Customer Service
•assisting customers with their personal financial
needs
•attending to customers enquiries and complaints
needs
•attending to customers enquiries and complaints
KYC / money laundering
•Ensure you remain alert to the risk of money
laundering and assist in the Bank’s efforts in combating it by adhering to the
key principles in relation to: “identifying your customer, knowing your
customer, reporting suspicions, safeguarding records and not disclosing
suspicions to customers
laundering and assist in the Bank’s efforts in combating it by adhering to the
key principles in relation to: “identifying your customer, knowing your
customer, reporting suspicions, safeguarding records and not disclosing
suspicions to customers
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant
course.
•Knowledge and/or experience servicing the High Value segment
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a
range of products to meet customers’ needs but is unlikely to have the full
knowledge and experience to offer all Consumer banking products.
course.
•Knowledge and/or experience servicing the High Value segment
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a
range of products to meet customers’ needs but is unlikely to have the full
knowledge and experience to offer all Consumer banking products.
In compliance with the National Youth Service Corps
(NYSC) Act of 2004, all applicants should ensure that they have completed the
mandatory NYSC programme. A discharge certificate will be required as evidence
of completion of the programme. Where an exemption has been granted, a
certificate of exemption will also be required.
(NYSC) Act of 2004, all applicants should ensure that they have completed the
mandatory NYSC programme. A discharge certificate will be required as evidence
of completion of the programme. Where an exemption has been granted, a
certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
Company
Description
Description
Standard Chartered PLC is a leading international
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the
Middle East. This geographic focus and commitment to developing deep
relationships with clients and customers has driven the Bank’s growth in recent
years.
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the
Middle East. This geographic focus and commitment to developing deep
relationships with clients and customers has driven the Bank’s growth in recent
years.
With 1,700 offices in 70 markets, Standard
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
