Jumia is the #1 leader of E-commerce in Africa.
Our company is part of Rocket Internet, a global and
leading incubator of start ups specialized in e-commerce. We have already built
in France successful companies like Groupon, Zalando, Wimdu, EDarling,
Glossybox… We are present in more than 20 countries in Europe, Middle East,
Asia and Latin America and this accumulated experience has allowed us to
develop a strong platform, which can support new ventures with both advice and
capital on a truly global basis.
Jumia is expanding its activities in Tanzania. To support our development we
are currently looking for outstanding c
andidates interested in entrepreneurship
and e-commerce to join us. This is a perfect opportunity to participate to an
entrepreneurial adventure that will lead to the future stars of the web
universe.
Job Description:
You join our Customer Service within Operations
Department. Your tasks will be to take responsibility and drive all activities
related to Customer Relationship, including:
· Assist Selling processes for our customers and generate
additional Sales
· Coordinate information to customers browsing our
websites during store discovery, order and checkout. Including after sales
support.
· Perform phone conversation with customers to answer
their questions, provide information and advise them.
· Handle special requests and complaints of
customers
· Collect and store useful data within our backend
system
· Ensure follow up through emails, phone or any
required means.
A successful candidate will fulfill the following requirements:
· Experience: 3 years of experience in customer
support, sales, communications, retail, or other related field
· Bachelor degree required. Degree in Business or
Communications preferred
· Excellent communicator. Customer-oriented with
proven ability to solve problems professionally in a fast paced
environment
· Internet and technology savvy, be comfortable using
databases and tools
· Effective oral and written communication skills in
English
Our offer
· A unique education in launching and scaling new
internet concepts
· Become part of a highly professional and dynamic
team working around the world
· An attractive salary package
· An unparalleled personal and professional growth as
our longer-term objective is to train the next generation of leaders for our
future internet ventures
Join the journey!
If you want to become an entrepreneur in e-commerce
businesses and join one the fastest growing company in the world, please send
your resume to: sabrina.dorman@tz.jumia.com
