Coast TAFE is seeking a CRM System and Communications Administrator to be based
at the C,offs Harbour Education Campus on the North Coast of NSW.
This position contributes to the continued s
uccess of North Coast TAFE by
providing specialist CRM system and communications administration and project
assistance for the implementation and management of world-class customer
relationship management (CRM).
You?ll love
this role if you:
- Thrive
being part of a high performing team in a very fast paced environment - Get
a buzz out of solving problems – the more complex the better - Like
working with people to achieve things, and are happy to operate
cross-functionally - Enjoy
being involved or solicited for your feedback, opinions or expertise - Are
known for getting the job done, and are always busy because of this?
directly to the Director, Customer Engagement and Student Support, this
position:
- Configures,
builds and maintains the self-service knowledge bases to ensure easy
access to the full range of information commonly sought by North Coast
TAFE customers - Assists
the Project Manager, CRM with a range of project management activities - Assists
in the development and management of a tiered approach to CRM trouble
shooting and problem solving, including effective staff self-service, IT
service desk first tier enablement, and Tier 2 specialist CRM internal and
vendor support - Provides
a range of CRM mechanisms for continuously improving customer engagement,
experience and insight - Promotes
and enables new processes and technologies to drive an outstanding CRM
experience for customers and staff - Contributes
to a range of CRM organisational change activities including communication
and training
If you have:
- Demonstrated
CRM implementation and administration experience including:
a. CRM project experience including system
implementation and user testing
b. Solid understanding of CRM customer lifecycle
concepts as they apply to higher education, including marketing, sales,
service and support
c. Ability to lead and influence a range of staff
and project stakeholders across multiple functions in a large organisation
to achieve results
d. Experience in analysing and streamlining
customer-facing business processes for effective leverage of CRM
capabilities - Have
terrific communication and team working skills, a passion for continuous
improvement and superb attention to detail - An
eye for design, deep empathy for customers and computer users, and the
belief that you just might have the knack for picking what ?looks right?
in an online customer environment - Are
confident around complex software systems, with a strong desire to really
learn what makes them tickWe would love to hear
from you!
North Coast TAFE is an award winning provider of quality vocational
education and training (VET) and one of the largest regional training providers
in Australia in the dynamic and fast-growing North Coast NSW region.
This is a unique opportunity to contribute to the community at a local,
national and international scale, while also enjoying the spectacular
lifestyle of North Coast NSW.
Location: Negotiable between North Coast TAFE campuses
Status: 2 positions available (one 12
month temporary contract and one 8 month temporary contract). These contracts
may be extended subject to business needs.
Job Grade/Classification: Clerk Grade
5/6
Reference Number: 00004NIF
Closing date: Wednesday 24 August
2016, 11.59pm
Job Specific Enquiries please
contact Jessica Nash, Talent Resourcing Officer on 02 6586 2294
Applicants are encouraged to obtain an information package and
carefully read the position description, available here:
Interested? Check out our ?Work with us!?
page
NOTE:
It is an offence for a person convicted of a serious sex offence to apply
for this position. Relevant screening checks will be conducted.
This is a child-related position. Applicants must have a valid and current
Working with Children Check (WWCC) Clearance as a condition of employment. To
apply for a WWCC Clearance, please visit the Children Guardian?s website at www.kids.nsw.gov.au.
Please note that only the successful candidate will need to go through this
process.
Only applicants who have the right to work in Australia need apply.