SYKES is a
global leader in providing customer contact management solutions and services
in the business process outsourcing (BPO) arena. SYKES provides an array of
sophisticated customer contact management solutions to Fortune 1000 companies
around the world, primarily in the communications, financial services,
healthcare, technology and transportation and leisure industries.

SYKES
specializes in providing flexible, high
quality customer support outsourcing
solutions with an emphasis on inbound technical support and customer service.
Headquartered in Tampa, Florida, with customer contact management centers
throughout the world, SYKES provides services through multiple communication
channels including phone, email, web and chat.

Utilizing its
integrated onshore/offshore global delivery model, SYKES serves its clients
through two geographic operating segments: the Americas (United States, Canada,
Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa).
SYKES also provides various enterprise support services in the Americas and
fulfillment services in EMEA, which include multi-lingual sales order
processing, payment processing, inventory control, product delivery and product
returns handling.

For more
information about our company, please refer to http://www.sykes.com

Network
Technical Support Engineer(Location: Shanghai, CHINA)

• Adherence
  to SYKES policies on ethics and integrity
• Provide a
  high level of technical response to the customers
• Ensure
  that all communication with customers is within the guidelines of the
  client
• Follow the
  prescribed problem resolution procedures
• Reach and
  maintain the level of technical competence and customer service skills as
  required for the post
• Daily
  duties include service provisioning, configuration, monitoring,
  troubleshooting and providing network consultancy and data centre
  operation
• Ensure
  that service levels are achieved as communicated by the L2 engineer or
  Account Manager
• Sometimes
  need project-in-residence/ on-site support
• Can adapt
  night shift work to provide 7*24*365 services

• Bachelor
  degree or above
• Native
  Malaysian; proficiency
  in English and Mandarin
• Familiar
  with communication technology and telecom operation system, such as
  telecom network, data network, common IT support skills
• Knowledge in
  the following areas, Virtualization, Network, Security, Linux / Unix,
  Windows AD, E-Mail, Storage, MySQL, Oracle and MS-SQL;
• Holder of
  MCP, MCSE, MCITP, LPI or CCNA is an advantage
• Experience
  with Cisco Smart-net process will be an advantage.
• Relevant
  experience in IT & Telecom industry will be a plus.
• Positive
  Attitude, Proactive, Results-oriented, quick learner and Integrity