Sustainability CoLab,Member Experience Manager Jobs in Canada

, community-led social innovation that helps businesses thrive
by becoming more environmentally sustainable. We support 8 community organizations (‘Network Members’)
across Ontario that are each launching or growing programs to help businesses
set and achieve sustainability goals. With the increased political support for
climate action at the federal and provincial levels, and the CoLab Network’s growing
results and influence, it’s an exciting time to join our team.

• We
  are bold, ambitious, and optimistic. Our vision is for an economy that
  makes environmental sustainability, human well-being, and business success
  synonymous.
• We
  care about what we each accomplish, not where we work from or how many
  hours we put in.
• We
  want working together to feel effortless and the ways we work together to
  be intuitive.
• We
  embrace innovation: we’re willing to take risks, we know we’ll make
  mistakes along the way, and we push ourselves to apply what we learn each
  time. At CoLab, it’s okay to fail.
• We
  have fun, enjoy working together, and laugh often.
• We’re
  not satisfied with the status quo: we don’t think “because that’s how it’s
  always been done” justifies a course of action. We challenge each other,
  think critically, and strive for objective decision-making.

• Conduct
  biweekly check-ins and follow-ups with Network Members to stay abreast of
  program developments and identify areas of support.
• Act
  as the primary contact for Network Member communications, including
  consolidating updates from across the network through engaging monthly
  member emails, and creating a weekly digest of key stories posted on the
  CoLab Commons member portal.
• Keep
  member administration up-to-date.
• Lead
  the strategy, delivery, and evaluation of the onboarding process for new
  Network Members.
• Ensure
  the voice and needs of the CoLab Network are adequately considered in key
  decisions made across the CoLab team.

• Coaching
  (contributor):
  Identify and connect Network Members to coaching opportunities with the
  Executive Director when the need arises.
• Peer
  Learning:
  Organize high quality peer learning opportunities, including an annual
  in-person retreat for Network Members and quarterly peer-to-peer webinars.
• Resources:
  Ensure members know about and have access to high quality resources
  through CoLab’s Resource Hub; ensure that resources developed by Network
  Members get actively shared; and support the creation of new resources
  where needed.
• Connections
  and Partnerships: Identify, explore, and manage
  value-added partnerships for Network Members; ensure members know about
  connections CoLab can make to speakers or organizations to support their
  programs.
• CoLab
  Commons:
  Update, maintain and animate CoLab’s online portal, which is the central
  communications and knowledge sharing platform for the CoLab Network.

• Lead,
  evaluate, and continually improve CoLab’s Member Experience, particularly
  as CoLab scales and delivers support to a growing network across Canada.
• Develop
  new supports and implement ways to build a stronger community of practice
  within the network.

• Conscientious
  and detail-oriented: Ability to juggle multiple
  priorities, effectively balancing day-to-day needs from a growing number
  of Network Members while making progress on larger projects related to
  improving the Member Experience. Builds trust that work is completed with
  high care and quality.
• Exceptional
  interpersonal, communication, and facilitation skills:
  Ability to listen well and form strong relationships with Network Members
  and external partners. Strong facilitator of connections and conversations
  within the network, with exceptional oral and written communication
  skills.
• Initiative:
  Identifies
  necessary improvements, new directions, and priorities in his/her work,
  and is proactive in bringing those forward with rationale and
  recommendations for implementation.
• Critical-thinker
  and strategic decision-maker: Can think critically and
  strategically to create potential solutions and recommendations with
  strong justification, and inform key decision-making across the CoLab
  team; can act decisively to focus resources on the highest value
  activities.
• Project
  management skills: Demonstrated success with
  managing significant projects from conceptualization through to
  implementation; organized, manages time well, and can “pull-up” to achieve
  the desired outcomes.
• Continuous
  improvement:
  Learns quickly from trying things out and integrates those learnings in a
  thoughtful way to achieve stronger outcomes.
• Thrives
  in a fast–paced,
  evolving environment where the road ahead isn’t always clear.