Job Description
To handle the counter transactions and assist TSM/BOM running the daily branch
operations and service delivery.
Key Roles & Responsibilities
• Learn and understand all relevant regulations and internal Risk &
Compliance policies and procedures
• Handle the following transactions and provide services according to the laid
down procedures and standard of service:
Cash transactions
Fund transferØ
Customer inquiryØ
Cheque collectionØ
Account maintenanceØ
Balance confirmationØ
Customer Complaint handlingØ
Rate board updateØ
Cross SellingØ
InternalØ
& external reports
Adherence to till limit of N100k and
floor limit of N2mØ
• Assist TSM/BOM to ensure all Operational, Compliance, Control procedure and
guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all
internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert
at all times to unusual or possibly suspicious customer activity, and should
report any suspicious activity to the respective Unit Money Laundering
Prevention Officer and Line Manager as well as directly to the Country MLPO in
urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire
multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve
established standard.
• Understand and follow carefully the Bank’s operational risk control standard
underlying operating process and ensure the risks are minimized.
• Ensure timeliness of managing customer’s complaint.
KYC
Ensure you remain alert to the risk of money laundering and assist in the
Bank’s efforts in combating it by adhering to the principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions,
safeguarding records and not disclosing suspicions to Customers”.
Qualifications & Skills
• A Good Knowledge of the Bank’s Products, Services and Policies.
• Good Service Skills/Etiquette/Personal Presentation
• Good Knowledge Of Bank Cash Related Policies
• B.Sc Form Any Recognized University