Manage and anticipate clients requirements with a focus toward managing the existing base as well as increase cross product hold per client.
Effectively convert service recovery to sales opportunities and sustained client loyalty.
Key Roles & Responsibilities
Drive Portfolio growth through New to Bank (NTB)customer acquisition and increased product per customer (PPC)ratio to existing to Bank clients (ETB)
Continuously track market trends and update knowledge of market offerings.
Complete Potential and expressed Financial needs analysis for clients and offer product suites as against multiple product push.
Qualifications & Skills
Offering a consistent yet differentiated customer experience by leveraging the customer experience.
Effectively convert service recovery to sales opportunities and sustained client loyalty.
Resolve client queries without further escalation
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
– You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
– Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
– We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
