Our client Smile
Communications Ltd is bringing about an internet revolution with the
introduction of its 4G LTE super fast, high quality and reliable internet
access services. Smile is looking for a number of highly experienced, talented
and committed individuals to join their team. Smile is an equal opportunity
employer.
Reports
to: Head
of Direct Sales Force
Job Summary:
This role will be
responsible for growing and maintaining relationships with customers within the
Smile corporate segment (typically more than 50 employees) and achieving set
sales and revenue targets for the assigned segment and business
sector(s). The Corporate Sales Manager will have overall responsibility
for selling and supporting Smile’s complete data product and service offering
in this segment and within the assigned business sector(s). Focusing on
potential and existing corporate customers, the Corporate Sales Manager’s most
critical interactions will be customer presentations and face-to-face meetings
with key influencers and decision makers in the target organisation.
Duties and
responsibilities:
- Develop
profitable and sustainable sales growth plans for the assigned customer
segment and business sector(s). - Customer
identification and recruitment: aggressively grow sales volumes and
profitability within the assigned segment and business sector(s) through
proactive sales, understanding customer requirements/ needs and customer
relationship management. - Effectively
co-ordinate the activities of the resources assigned to ensure that sales
and revenue targets for the assigned segment business sector(s) are met. - Ensure
that agreed sales targets and objectives are met by expanding market
awareness of Smile’s brand, products and services. - Register
Smile customers onto the Smile network and install Smile routers, dongles
and/ or other equipment at the customer premises. - Attain
intimate knowledge of the composition of the Smile market in the assigned
segment and business sector(s). Create and maintain an up-to-date database
of existing and potential customers within the assigned segment and
business sector(s) with the view expanding the Smile footprint within the
assigned segment and business sector(s). - Attain
intimate knowledge of each corporate customer (accounts) in portfolio:
nature of business, critical business needs, trigger to decision to
purchase Smile services, key influencers within the organisation, decision
maker, etc. - Update
Smile’s corporate customer data base accordingly and make sure all
information related to corporate customers (accounts) in portfolio is
accurate and up-to-date. - Be
responsible for the safe keeping of cash received from sales until it has
been handed over to the Smile Cashier or bank in a Smile bank account. - Manage
customer relations, attend to customer queries and continuously measure
customer satisfaction and take prompt corrective measures. - Review
daily, weekly and monthly results and align activities and resources
accordingly. - Report
on sales results and market conditions to the Head Direct Sales Force and
make appropriate recommendations. - Maintain
in good condition all tools of trade (“equipment”) issued to you by Smile
and ensure that they are returned to Smile for safe keeping at the end of
every day. - Provide
any other ad hoc duties assigned to you from time to time by the Head
Direct Sales Force or any other person appointed by the Company for this
purpose.
Key Performance
Indicators:
- Achievement
of customer recruitment (sales) and revenue targets for assigned segment
and business sector(s). - Organisation
– sales plans, route plans, execution documentation, meeting attendance
and reporting. - Customer
satisfaction and relationship management (retention and complaint
resolution). - Conversion
of prospects into paying customers. - Product
knowledge/ awareness of assigned market segment and business sector(s). - Compliance
to Smile Sales and cash handling processes and procedures.
Job Requirements:
Education and
experience
- Degree
in Business, Marketing, Sales other business related degree. - At
least 5 years direct sales experience with at least 2 years at a
supervisory level or handling corporate/ high net worth accounts. - Experience
in the same or similar role in an ISP or telecom services provider will be
of added advantage.
Skills and
competencies:
- Local
market knowledge. Product specific knowledge will be an added advantage. - Successful
tract record in meeting and/ or exceeding sales targets. Strong aptitude
and knowledge of Sales and Marketing Techniques. - Resource
planning, organisation and time management skills. - Interpersonal
and networking skills – demonstrated ability to develop, build and
maintain customer relationships. - Strong
communication and presentation skills. Ability to present/ demonstrate
various solutions to customers. - Result
oriented with a strong drive and determination to excel. Strong work
ethic, positive attitude and professional demeanour. - Able to
work under highly demanding and challenging conditions. - Willing
to go an extra mile to ensure customer expectations are met or exceeded. - Team
leadership and management skills. - Computer
Literate and ability to understand numerical information.
How
to Apply:
Please follow the
instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter
and CV/Resume.
2. Merge these two documents
into one document in either word or pdf format.
3. Do not attach or send any
scanned documents, these are sometimes too large for our inbox.
4. Include the job title
and/or reference number in the subject line of the email address and
send your application by email to smilejobstz@nftconsult.com
5. Only successful
candidates will be contacted. For all other inquiries please contact our
offices directly.
