(Forster)
Full Time

Maximum total Remuneration Package $67,720.87. Package includes Base Salary
$48,436 – $61,097, employer’s contribution to superannuation and annual leave
loading.

Opening hours:
7.00am-7.00pm Monday – Friday & Saturdays 8.30am-3.00pm
Please note this will be on a rotating roster across 5 days.

At Service NSW, a positive customer experience is our highest priority. We want
to simplify the way customers do business with government and transform our
customers? experience through excellent service.

As a Digital Service Representative (DSR) you play a critical role in the way
the public access NSW Government Service. You will do this by demonstrating and
educating the Public on ways they can perform transactions online.

The key accountabilities for the role include:

• Deliver
  great customer experiences through the use of on-line technology.
• Provide
  timely, accurate, effective and high quality customer service consistent
  with Service NSW service standards and business requirements, as assessed
  by internal reviews and customer feedback
• Promote
  the adoption of digital services and educate users
•  Identify
  the purpose of the customer visit and assist with digital queries
  appropriately
•  Develop
  and maintain a sound knowledge of information resources particularly in
  the digital space. Contribute to improve the efficiency of work processes
  and the implementation of changes in the workplace.

• High
  level of professionalism and a strong customer focus;
• Excellent
  written and verbal communication skills
• The
  drive and focus to exceed customer expectations
• Passion
  for educating the public on online Technology
•  Previous
  telecommunication or technology base retail experience will be highly
  regarded, although not essential. You be working as part of the Service
  Centre Team and will report to the Service Coordinator (as per Position
  Description)