1.
Manager E-Commerce & Communications
JOB TITLE: Manager E- Commerce & Communications
DEPARTMENT: Commercial
SECTION: Marketing
LOCATION: Kigali
DUTIES RESPONSIBILITIES
- Daily
update of the groups E-commerce systems, to allow consumers to purchase
tickets online as well as shop online - Work
closely with the Senior Marketing Manager, Loyalty & E-Commerce to
enhance the Rwandair Internet experience - Collect
and update web content, data loading, maintain site content where
appropriate and supervision - Initiate
and develop marketing programs, implementing online security and
coordinating marketing efforts - Maintain
strong understanding of the aviation industry trends and demonstrate
creative execution of new routes (opportunities) - Initiate
and coordinate social media initiatives (Facebook, Twitter, etc.) - Leverage
marketing techniques such as multivariate testing, search engine
optimization and dynamic imaging to ensure product adoption and overall
site visitor satisfaction - Search
engine optimization - Manage
relationships with 3rd party partners in Internet activities (SITA,
payment gateway, web designers) - Customer
service where applicable - Manage
E-Commerce Shipments for online shopping purchases - Co-ordinate
with retail buyers in order to maintain optimal levels to drive sales and
achieve sales plan - Formulate
E-commerce operational plans to achieve business goals, policies,
procedures and internal controls to optimize the use and effectiveness of
E-commerce sites. - Identify
research and propose strategic opportunities, functionality, applications,
services and vendors to facilitate increased adoption of client’s products
and services - Regularly
review the customer’s experience on the website and recommend/apply
adjustments with Senior Marketing Manager in order to boost conversion
rates. - Ensure
all content copy; information on products and non-products is current and
accurate online. - Supervise
the online booking engine activities - Track
traffic and sales performance online amending where necessary to increase
sales. - Analyze
customer preferences and behavior to monitor trends and future sales
growth. - Explore
analytic software, campaign (email) management software, and support
systems to improve the online experience. - Ensure
cohesion of online content and offline prints for advertising and
campaigns.
EDUCATION AND
EXPERIENCE:
- A
university degree in Marketing and related fields. - At
least 2 years. experience in a service industry.
SKILLS AND
ABILITIES:
- Marketing
sensibilities - Focus
on Customer Experience - Advanced
Computer Skills - Organizational,
planning and analytical skills - Excellent
communication and interpersonal skills - Unquestioned
integrity
How to apply:
- An
application addressed to General Manager -Human Resources - Recent
and detailed curriculum vitae - Relevant
certificates - A
photocopy of the national identity card - Two
passport photos - Three
current referees
The deadline for
submitting application documents is November 28, 2013 at 4pm local time at the
front desk of our head office located at Kigali International Airport, Top Floor
building or on below email address.
2.
General Manager Commercial
JOB TITLE: General
Manager Commercial
DEPARTMENT: Commercial
SECTION: Commercial
LOCATION: Kigali
REPORTING: Deputy CEO
DUTIES RESPONSIBILITIES
- Develop
a comprehensive commercial strategy that encompasses customer
propositions, revenue targets and deployment of key commercial levels to
meet company objectives - Develop
a clear and constant awareness program for customer needs. - Develop
and monitor the demand that drives strategic plan including network and
fleet growth leading to company profitability, - Establish
cross functional working processes with finance, HR and operations on
business processes that require multi departmental involvement such as
product, schedule, and new market entry. - Maintain
a constant awareness of competitor activities - Manage
and motivate the commercial team to ensure efficient service delivery - Identify
deficiencies in human capacity other resources required within the
department and seek intervention to address the deficiencies - Ensure
consistency within company’s branding and marketing mix, especially PR and
the Internet and appreciating its continuity; - Ensuring
excellent levels of customer satisfaction through working closely with the
operational teams.
Has Authorities on
the following
- Staff
assignments within the Commercial team - Performance
evaluation of direct reports. - Ensuring
commitment to customer service excellence and takes the lead role in
developing and managing service based partnerships and business
relationship with other Airlines and stakeholders
EDUCATION AND
EXPERIENCE:
- University
Degree in Commerce with bias in Marketing. An MBA will be added advantage
with bias in Marketing. Any degree in Science or Arts or its equivalent
with experience in commercial activities. - At
least 10 years work experience out of which 5 years should be at
management level in related discipline. - Possess
a deep understanding of the airline industry and a comprehensive knowledge
of airline commercial operational challenges.
SKILLS AND
ABILITIES:
- Be
strategically minded, service oriented and commercially focused - Possess
through knowledge of airline passenger sales and marketing communications
and customer service - Proven
leadership record with a demonstrated ability to engage and inspire the
team to deliver organizational objectives - Results
oriented, flexible in approach and able to produce results in a
challenging environment. - Contract
negotiation and management skills - Ability
to focus on detail and big picture - Analytical
thinking - Excellent
Business and report writing skills - Able to
deal with multiple objectives and sources of information - Able to
challenge and be challenged - Ability
to cross reference argument - Accuracy
- Team
player - Systematic
worker
3.
Country Manager Cameroun
JOB TITLE: Country
Manager Cameroun
DEPARTMENT: Commercial
SECTION: Sales
LOCATION: Senior Regional Sales Manager- WEST
DUTIES RESPONSIBILITIES
- Formulate
strategic commercial objectives of RwandAir Products and Services within
the designated region - Identify
new sales opportunities and take steps to implement them for new revenue
streams; - Undertake
overall responsibility and accountability for the management, control and
administration of RwandAir assets, fiscal and marketing policies in Doula; - Build
and maintain country-wide relationships with Government Departments,
Regulatory Authorities, Commercial Organisations, Third Party Suppliers
and Contractors and ensure conformity with local and international legal
requirements, conventions, policies, procedures and regulations; - Monitor
and recommend pricing levels in the country to maximize yield and revenue; - Maintain
overall administrative and budgetary control of the Country; - Provide
adequate and timely feedback to head office on achievements/deficiencies/
market trends/ challenges with recommendation and insights on issues.
EDUCATION AND
EXPERIENCE:
- University
Degree with a minimum of 5 years experience in Commercial Operations / the
Travel Industry of which a minimum of 2 years at a senior level with a
proven track record. - Sales
and Marketing qualification. - Experience
with tactical and market pricing concepts. - Experience
in Account/relationship management.
SKILLS AND
ABILITIES:
- Knowledge
of sales, reservations, airport services and cargo. - Commercial
acumen with an overall knowledge of airline operations. - An
excellent command of the English language (written and verbal) is
essential. - Proven
track record in airline sales, marketing, reservations and revenue
management processes - Proven
ability to work independently and think strategically - Initiative
to capitalise on and seize business opportunities, negotiating, planning
and implementation of short and long term targets - In
depth knowledge of respective country including how to sell effectively in
the market and exhibiting strong cultural awareness - Knowledge
of IATA recommendations to airlines / travel agencies for selling in the
market
How
to apply:
- An
application lettessed to General Manager -Human Resources - Recent
and detailed curriculum vitae - Relevant
certificates - A
photocopy of the national identity card - Two
passport photos - Three
current referees
The deadline for
submitting application documents is November 28, 2013 at 4pm local time at the
front desk of our head office located at Kigali International Airport, Top
Floor building or on below email address .
General Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top
Floor)
Box 7275 Kigali – Rwanda
Email: Recruitment@rwandair.com
Only shortlisted
candidates will be contacted.
Note: RwandAir is an equal
opportunity employer.
