Rockwell Automation,Remote Support Engineer Jobs in Australia

Rockwell
Automation is a leading global provider of industrial automation, power,
control and information solutions with presence over 80 countries and a
workforce over 22,000 globally. Our technology and offerings enable us to improve
the quality of life by making the world more productive and sustainable.

We also pride
ourselves to be amongst the w

orld’s most ethical companies. You will have the
opportunity to be part of a team embracing inclusion and diversity and with a
passion to win and drive customer satisfaction. We know our employees are key
to our success, therefore helping you develop a rewarding career is a top
priority – because when you succeed, we succeed.

Bayswater

Systems & Applications

The
Role

We
have an exciting new position of Remote
Support Engineer – Systems and Applications. You will have the
opportunity to work extensively in the Information Technology/Operation
Technology convergence environments and be part of a global team to provide
remote support for server infrastructure, virtualisation and application layers
for various customers from different industries including mining,
manufacturing, pharmaceuticals and food & beverage industries.

Key
Responsibilities

Provide technical assistance to customers remotely. Use
or develop appropriate resources to answer support enquires such as
knowledgebase, supporting documentation, other local or global engineers,
or product simulation
Create and maintain technical documents for the
knowledgebase, and other application documentation to provide on-line
solutions to commonly experienced situations
Provide simulation and analysis of faults for customers
through use of physical and virtual labs when necessary, making
appropriate recommendations
Maintain an appropriate level of both customer and
industry system knowledge
Maintain current technical knowledge of Rockwell
products, associated equipment, and technologies

The
Requirements

Bachelor degree in Computer Science, Management
Information Systems or equivalent experience
Minimum 3 year experience in Information
Technology/Systems or customer support
Microsoft Certified Solutions Expert (MSCE), Microsoft
Certified Solutions Associate (MSCA) or equivalent is preferred
Cisco Network Certified Associate or Entry Network
Technician (CCNA/CCENT) is desirable
Active Directory Architecture and VMWare/Hyper-V
administration experience is desirable