Robert Oatley Vineyards is one of Australia’s
fastest growing wine and beverage businesses. We are family owned with
over 40 years’ experience in wine making and marketing, with proven success in
Australia and major overseas markets. Our business is part of a larger
group that owns and manages other premium business in tourism (Hamilton Island
and qualia), property development and yachting.
fastest growing wine and beverage businesses. We are family owned with
over 40 years’ experience in wine making and marketing, with proven success in
Australia and major overseas markets. Our business is part of a larger
group that owns and manages other premium business in tourism (Hamilton Island
and qualia), property development and yachting.
We manage a portfolio of successful premium brands
including Australian wine brands Wild Oats, Robert Oatley, Montrose,
pocketwatch, Taltarni and Clover Hill as well as win
including Australian wine brands Wild Oats, Robert Oatley, Montrose,
pocketwatch, Taltarni and Clover Hill as well as win
(NZ), Champagnes Charles Heidsieck and
Piper-Heidsieck (France), Anchor Steam Beer (San Francisco) and Cape Grim
Natural Water (Tasmania).
Piper-Heidsieck (France), Anchor Steam Beer (San Francisco) and Cape Grim
Natural Water (Tasmania).
We are currently seeking a skilled and motivated Customer
Service Administrator to take control of executing all Ezy Wine orders and
processing requests in conjunction with providing outstanding service to all
our customers and internal stakeholders. Reporting into the Customer Service
Manager this role will be responsible for:
Service Administrator to take control of executing all Ezy Wine orders and
processing requests in conjunction with providing outstanding service to all
our customers and internal stakeholders. Reporting into the Customer Service
Manager this role will be responsible for:
·
Create and maintain customer records in Ezy Wine.
Create and maintain customer records in Ezy Wine.
·
Respond to and solve all customer and area manager issues.
Respond to and solve all customer and area manager issues.
·
Process customer orders into Ezy Wine.
Process customer orders into Ezy Wine.
·
Process return stock and credits into Ezy Wine.
Process return stock and credits into Ezy Wine.
·
Ensure all received orders are processed correctly.
Ensure all received orders are processed correctly.
To be successful in this position your key skills
and experience will ideally include:
and experience will ideally include:
·
Minimum 2yrs Customer Service Call Centre experience.
Minimum 2yrs Customer Service Call Centre experience.
·
Be able to prioritise tasks and manage deadlines effectively.
Be able to prioritise tasks and manage deadlines effectively.
·
An understanding of logistics and supply chain methods.
An understanding of logistics and supply chain methods.
·
The ability to engage numerous stakeholders and provide alternative solutions
to resolve issues.
The ability to engage numerous stakeholders and provide alternative solutions
to resolve issues.
The successful candidate will also possess
excellent written and verbal communication skills, be able to work to within
deadlines, perform tasks with a high level of accuracy and have an analytical
approach to problems and issues.
excellent written and verbal communication skills, be able to work to within
deadlines, perform tasks with a high level of accuracy and have an analytical
approach to problems and issues.
Please email your resume to Fiona Dart
fdart@hamiltonisland.com.au
fdart@hamiltonisland.com.au
