Microsoft Nigeria Premier Field Engineer Job Vacancy

Microsoft
Nigeria If you have unique experiences, skills and passions-and we believe you
can bring them all to Microsoft for a rich, rewarding career and lifestyle that
will surprise you with its breadth and potential. Just imagine the excitement
and satisfaction of what you can do, where you can go, and the difference you
can make with the resources of Microsoft behind you.

We
are recruiting to fill the position below:

Job
Title: Premier Field Engineer
Job Number: 381594
Location: Lagos
Employment type: Full-Time
Travel: 0-25 %

Job
Descriptions

Do
you have a passion for Developer Services?
Do
you want to be a key technical leader in a rapidly growing &
profitable “Enterprise” team?
Do
you want to work in a division that has a direct impact on Microsoft’s
bottom-line?
If
you want to join a fast-paced team & have an impact on a growing our
developer business, this is the opportunity for you to drive the evolution
of Microsoft Developer Support while keeping customer satisfaction as the
top priority!
This
is an opportunity for you to be part of the evolution of Azure and cloud
support services, to be constantly challenged as the Developer Platforms
expand to provide broader capabilities to our customers, enable customers
using a service alongside on premise Microsoft Developer Platform
products, and to work in collaboration with multiple Microsoft teams
inside of Customer Service and Support and Engineering and Operations
teams.

Responsibilities

Beyond
extensive technical and product focus, this role requires the ability to
frame and communicate issues and recommendations clearly and concisely,
show exceptional attention to detail, and demonstrate the ability to build
broad relationships with the right influencers, leveraging those
relationships to impact key business results for our business.
The
successful candidate will have a solid understanding of the competitive
landscape and use this understanding to influence key decision makers in
both Support and the Engineering Groups.
You
must be able to work well under pressure while also exhibiting flexibility
with a strong tolerance for managing through ambiguity and uncertainty.
The
Premier Field Engineer role is strategic in nature, and as a trusted
advisor to our Developer customers, you will suggest changes to better
equip our Partners and Customers to gain productive use on our Developer
platforms, and help influence in-market solutions today.
In
addition to helping drive supportability improvements into our customers’
solutions, you will also engage the engineering leadership within our
customers and partners for strategic technical, architectural and design
discussions, and drive strategic thought leadership.
These
strategic areas of focus will target our highest impact points for our
Partners, Customers and other members.
As
a technical leader on this team you will be exposed to and responsible for
several technologies in the Developer space!
At
Microsoft, the sentence: “That’s not our problem” doesn’t exist in our
lexicon. With thousands of employees, we deliver world-class assistance
around the clock to our customers, partners and developers in 24
languages.
The
Developer Platform is strategic to Microsoft enabling customers to
develop, test, and deploy solutions in both the cloud and on premise to
take advantage of economies of scale, reliability, globally distributed
data centers, and generally reduce the cost and effort of managing dedicated
IT infrastructure.
Developer
Support is a strategic unit of Microsoft responsible for the following:

The
definition and implementation of the support services required to win in
the developer and enterprise market place.
Resolving
customer issues including complex technical scenarios integrating several
on premise and cloud capabilities (Windows, Windows Azure, SQL Azure,
AppFabric, etc.) and scenarios supporting the service such as service
availability, quality, outage management, subscription management,
correlation of usage and charges, and cost efficient solution
architecture.
Provide
critical product and solution feedback to multiple engineering and
operations teams
Lead
the integration and collaboration diverse talented teams to resolve
issues with specific technologies

Responsibilities
include:

The
Premier Field Engineer is responsible for support delivery, providing
technical support to Developer customers by resolving complex technical
customer issues on the Microsoft developer platforms, and delivering
Technical Support achieving high Customer Satisfaction and workflow
efficiency targets; to identify required tools, access, training,
processes or capabilities to assess and resolve customer issues.
Team
members will need to closely collaborate with engineering and operations
teams as well as other support engineering teams.

Education/Certification

B.S.
degree in Computer Science or equivalent experience
MCSD
or other applicable advanced certification is a Plus.

Experience:

At
least 3 years of experience in engaging in senior level technology
decision maker discussions, deep experience with the design, development
and troubleshooting/debugging of core Microsoft (competitive technology is
an asset) software systems. including experience in a customer-facing
consultancy or customer technical support role, plus minimum 6 years of
experience in enterprise systems development, including enterprise
architecture.
Demonstrated
technical competence with MSFT development platforms
Experience
leading a development team.

Technical
Skills

Knowledge
of one or two of the following domains: ASP.NET, Windows Azure, Developer
Languages and Tools including C#, C++, etc., .NET CLR fundamentals, etc.
Prior OSS development is also encouraged.

ASP.NET:

NET
Framework 2.0 – 4.x
ASP.NET
IIS
6-7.x
WCF
Data
access technologies.

Windows
Azure:

Windows
Azure architecture and its components (Fabric, Compute, Storage)
Knowledge
of Windows Azure Platform services
Azure
Platform development and deployment concepts
Familiarity
with development: tools, language, process, methods, troubleshooting.

Developer
Languages and Tools (TFS, VSTS, ALM):

Visual
Studio and compilers
TFS/VSTS
C#
and managed code development
Familiarity
with C++

NET
CLR:

CLR
fundamentals including Garbage Collection, memory management.

Soft
Skills:

Leadership
– handle technically challenging and politically hot customer situations
Strong
communications skills – Excellent spoken and written English communication
skills
Logical
and Critical thinking, and demonstrated success in dealing with ambiguity
and problem definition under continual deadline constraints
Passion
for technology and customer support
Understanding
of cloud vs. on premise computing
Dual
citizenship is preffered as there will be some travel outside of Pakistan.
Effective,
polished interaction with customer both on the telephone and potentially
face-to-face to gather information
Superior
problem solving and troubleshooting skills, an ability to use various data
collection tools and methodologies to analyze problems and develop
solutions
Ability
to work collaboratively with the Engineering teams to drive architectural
changes throughout the environments to improve stability of each
environment
Outstanding
partnering capabilities
Ability
to drive product/service improvements in core technical focus area

How
to Apply
Interested and qualified candidates should:
Click here to apply

Note

Microsoft
is an equal opportunity employer.
All
qualified applicants will receive consideration for employment without
regard to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status, medical
condition, national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic protected by
applicable laws, regulations and ordinances.