Responsibilities:
• To be the focal point for both the internal and external customer as well as the client.
• Ensure that customer complaints and queries are received and responded to.
• Following up of all customer orders from receipt to delivery.
• Day to day coordination and information flow within DHL operations department.
• Ensure that the customer and client receive excellent service.
• Follow up order processing progress.
• Tracking down on delivery of goods after dispatch.
• Collate and compile data on order processing and lead times.
• Collect relevant information concerning query and update customer to conclusion.
• Alert customer and client on any issue that may affect the agreed SLA’s for proper planning.
Qualifications:
• Bachelor’s degree/diploma in a business related field.
• Should be between 25-35 years.
• Computer literacy is a must.
• Good interpersonal skills.
• 2 years relevant experience./
• Must be ready to work under extreme pressure with minimum supervision.
To apply
Forward application and CV to the
Human Resources Office,
Tibbett & Britten International – Uganda Branch,
Located in DHL Offices Luzira Port Bell.
Deadline: 23rd March 2011.
