International Rescue Committee,Program Coordinator (Program Support)Jobs in Malaysia

ces in Thailand and Malaysia, the IRC
Resettlement Support Center (IRC-RSC) assists persons throughout East Asia
seeking permanent resettlement in the United States. RSC prepares refugee
applications for the U.S. Refugee Admissions Program, provides information to
resettlement agencies about arriving refugees and offers cultural orientation
training to those refugees bound for the U.S.

• Provide
  direct supervision and support to the Inquiries & Outreach Manager
• Assist
  in helping to resolve complex or difficult case inquiries and ensure
  appropriate follow-up
• Help
  to conduct outreach activities with refugee community organizations, as
  needed
• Act
  as focal point for Information Campaign activities and resources
• Work
  with senior management to identify and develop Information Campaign
  messaging

• Provide
  direct supervision and support to the Interpreter Services Manager
• Regularly
  review and update, as needed, IRC Malaysia’s Incentive Worker Framework
  and related documents
• Assist
  in sharing feedback from interpreter and staff M&E with respective
  managers, as appropriate
• Ensure
  that interpreter capacity meets the needs of the RSC Malaysia operation

• Provide
  direct supervision and support to the Records & Scheduling Manager
• Ensure
  timely case file creation of all received submissions; particularly
  special caseloads and expedites
• Oversee
  Prescreening and USCIS Circuit Ride scheduling

• Provide
  direct supervision and support to the Malaysia-based Cultural Orientation
  Manager
• Work
  closely with Bangkok-based CO Coordinator to align course content within
  the RSC
• Ensure
  that appropriate monitoring and evaluation protocols are in place for
  program consistency and accuracy in messaging
• Oversee
  planning and implementation of logistical aspects of CO delivery

• Conduct
  regular staff meetings for teams
• Provide
  performance feedback on a regular basis and in a timely manner
• Complete
  mid-year and annual Performance Management Evaluations (PMEs) for all
  direct reports
• Identify
  training opportunities for staff and seek approval from the Senior Program
  Coordinator

• Assist
  in monitoring and analysis of the Malaysia pipeline; alerting senior
  program management of trends
• Maintain
  a training calendar for Case Processing, Casework and Cultural Orientation
  staff
• Ensure
  adherence to all IRC and RSC policies and procedures
• Participate
  in Pre/Post Coordination, KL Management and other meetings as required
• Perform
  other duties as assigned

• University
  Degree

• Minimum
  of two years of program management experience including experience in
  managing a multi-cultural staff
• Knowledge
  of the U.S Refugee Admissions Program
• Preference
  given to internal RSC candidates

• High
  level of professionalism while implementing IRC RSC policies and
  procedures, both team and detail oriented and able to think and work
  independently, well-organized, flexible and able to work in fast-paced,
  multi cultural environment, strong interpersonal and organizational skills

• Fluent
  written and verbal communication skills in English Language, high level of
  PC literacy and record keeping skills

• Not
  applicable, unless required by law and/or organization to carry out
  official duties

• Able
  to travel whenever required