Closing
date: 18 Jun 2015
date: 18 Jun 2015
IRCT
is calling for expression of interest for the design and the evaluation of
client satisfaction to be conducted as part of the activities of its
project “Developing the capacity of Non State torture rehabilitation and
prevention services in Burundi, the Democratic Republic of Congo and Rwanda,
through regional peer supervision and constructive Non-State – State engagement
on the subject of torture”(called “the project”) commenced in May
2011 and is
is calling for expression of interest for the design and the evaluation of
client satisfaction to be conducted as part of the activities of its
project “Developing the capacity of Non State torture rehabilitation and
prevention services in Burundi, the Democratic Republic of Congo and Rwanda,
through regional peer supervision and constructive Non-State – State engagement
on the subject of torture”(called “the project”) commenced in May
2011 and is
The
Client satisfaction Survey is to assess the quality and
diversification of an array of holistic rehabilitation services provided by all
six partner and associate organisations as well as referral institutions in
Burundi, the DRC and Rwanda.
Client satisfaction Survey is to assess the quality and
diversification of an array of holistic rehabilitation services provided by all
six partner and associate organisations as well as referral institutions in
Burundi, the DRC and Rwanda.
This
client satisfaction survey wil ltake place in the month of July 2015
andwill mainly focus on how the project facilitated partners and associates to
provide appropriate quality and diversified holistic rehabilitation services to
final beneficiaries..
client satisfaction survey wil ltake place in the month of July 2015
andwill mainly focus on how the project facilitated partners and associates to
provide appropriate quality and diversified holistic rehabilitation services to
final beneficiaries..
The
IRCT Secretariat leads the project implementation in partnership with 6 torture
rehabilitation centres, 2 of which are members of the IRCT. There are 2
partners and 4 associate partners. The partners and associate partners operate
in three countries: Burundi, the DRC and Rwanda.
IRCT Secretariat leads the project implementation in partnership with 6 torture
rehabilitation centres, 2 of which are members of the IRCT. There are 2
partners and 4 associate partners. The partners and associate partners operate
in three countries: Burundi, the DRC and Rwanda.
1.Context and
description of the Interventions
description of the Interventions
Torture
rehabilitation services are directly provided to clients within the partner and
associate organisations’ centres and in the communities including
community-based sociotherapy and income generating activities,. There are also
services provided indirectly to clients through medical referral institutions
and legal firms
rehabilitation services are directly provided to clients within the partner and
associate organisations’ centres and in the communities including
community-based sociotherapy and income generating activities,. There are also
services provided indirectly to clients through medical referral institutions
and legal firms
Project
partners have been supported to provide community-based rehabilitation services
that include psychosocial rehabilitation, medical treatment, patient
information security, and community outreach and income generation. To date
approximately 6500 women, men and children have benefited from these services.
partners have been supported to provide community-based rehabilitation services
that include psychosocial rehabilitation, medical treatment, patient
information security, and community outreach and income generation. To date
approximately 6500 women, men and children have benefited from these services.
The
overall aim of the client satisfaction survey is to identify whether torture
rehabilitation services provided under this project have met the needs of
survivors. The consultant will be tasked to identify areas to improvement of
the services offered by partner and associate organisations based on the
clients’ satisfaction during the project experience. Furthermore, this
information is required for monitoring of SCALE and other large donor funded
programmes. The objectives of the client satisfaction exit interview are:
overall aim of the client satisfaction survey is to identify whether torture
rehabilitation services provided under this project have met the needs of
survivors. The consultant will be tasked to identify areas to improvement of
the services offered by partner and associate organisations based on the
clients’ satisfaction during the project experience. Furthermore, this
information is required for monitoring of SCALE and other large donor funded
programmes. The objectives of the client satisfaction exit interview are:
- to
assess clients’ satisfaction of their experiences at the centres,
including their perception of quality of services provided; and - To
assess the client profile by collecting more socio-demographic information
about the clients, the IRCT can understand better the type of client who
has sought different services and who accessed the services to be able to
see if there are client types that have been targeted as assessing the
extent the project services have reached underserved populations.
1.1Content
The
consultant will evaluate all aspects of the project service delivery, which
includes
consultant will evaluate all aspects of the project service delivery, which
includes
- Care
- Access
- Treatment
procedure - Safety
- Preventive
actions
The
survey will take place in Rwanda, Burundi and the Democratic Republic of Congo.
In Rwanda, the survey will cover Kigali, Ngoma District and Rwamagana district.
In Burundi, the survey will cover activities in Bujumbura-ville, and the provinces
of Bujumbura-rural, Kayanza, Bubanza, Gitega and In the DRC, activities will be
assessed in Uvira and its surroundings, as well as Bukavu, Mwenga, Kamituga and
Kitutu.
survey will take place in Rwanda, Burundi and the Democratic Republic of Congo.
In Rwanda, the survey will cover Kigali, Ngoma District and Rwamagana district.
In Burundi, the survey will cover activities in Bujumbura-ville, and the provinces
of Bujumbura-rural, Kayanza, Bubanza, Gitega and In the DRC, activities will be
assessed in Uvira and its surroundings, as well as Bukavu, Mwenga, Kamituga and
Kitutu.
The
detailed time frame will be agreed, however it is expected that the activities
will take place during July 2015 over a period of 15 days. This will include,
inter alia, a field visit to the Great Lakes Region including Rwanda, Burundi
and the DRC (9 days) and a desktop study that will include report and mission
preparation (6 days). The final report should be with IRCT Secretariat by the
17th of July 2015
detailed time frame will be agreed, however it is expected that the activities
will take place during July 2015 over a period of 15 days. This will include,
inter alia, a field visit to the Great Lakes Region including Rwanda, Burundi
and the DRC (9 days) and a desktop study that will include report and mission
preparation (6 days). The final report should be with IRCT Secretariat by the
17th of July 2015
1.Interested
consultants/firms may request for details and submit their technical and
financial proposals with a detailed CV to the Regional Coordinator IRCT – Sub
Saharan Africa Email: FB@irct.org please
copy PJH@irct.org Expressions of
interest must be e-mailed to the same by 17 hrs. GMT+3 by Thursday 18/06/2014
consultants/firms may request for details and submit their technical and
financial proposals with a detailed CV to the Regional Coordinator IRCT – Sub
Saharan Africa Email: FB@irct.org please
copy PJH@irct.org Expressions of
interest must be e-mailed to the same by 17 hrs. GMT+3 by Thursday 18/06/2014