The most invaluable asset in an organization is its people. Our goal at HReade
is to provide solutions and consultancy services on how organizations can fully
utilize their human capital to ensure that their strategic goals and objectives
are met.

Admin/Front
Desk Executive

• Manages
  office filing system;
• Responsible
  for monitoring and replenishing stock level of office materials such as
  paper, toner, office pins, folder etc;
• Coordinates
  overall administrative activities for the department.
• Keep
  updated records and files and maintain financial sheets with office
  expenses and costs.
• Manages
  the reception area to ensure effective telephone and mail communications
  both internally and externally to maintain professional image;
• Ensures
  that the front office environment is kept in good condition through
  effective supervision of personnel in charge of cleaning
• Answering/dialing
  calls, transferring them to relevant persons, taking messages and passing
  them to the concerned person
• Receiving
  and delivery of office mails
• Receiving
  and directing visitors to appropriate office
• Ensure
  timely delivery of office supplies for the entire staff in accordance with
  company purchasing policies and budgetary restrictions
• Responsible
  for receiving and attending to guest’s needs
• Assists
  in the coordination of overall administrative activities for the office
• Assist
  with drafting of letters;
• Carries
  out secretarial duties for the departmental Directors, as directed.
• Participates
  as needed in special department projects.
• Take up
  other duties as assigned (travel arrangements, appointment schedules,
  liaison with our bankers etc.)
• Acting
  as a liaison between clients and executive staff.

• Very
  good use of Microsoft Office package.
• Familiarity
  with the use office machines (e.g. Scanner, printer, photocopier etc.)
• Thorough
  knowledge of customer service, office management and basic book keeping
  procedures.

• Working
  with people
• Presenting
  and Communicating Information
• Good
  Interpersonal skills
• Time
  Management skills
• Ability
  to multitask
• Organizational
  skills
• Detail
  Orientation and analytical
• Knowledge
  of office management
• Deciding
  and Initiating Action
• Following
  instructions and procedures.

Lease Administrator/ Front Desk
Officer

• Draft,
  prepare control and seal leases
• Capture
  and process lease agreements using in-house software;
• Prepare,
  cancel and amend lease agreements,  addenda and surety ships
• Handle
  options for renewals and bank renewals
• Work
  with related departments to ensure proper coding of all departmental lease
  agreements
• Maintain
  regular contact with other departments to obtain information and/or to
  correct transactions
• Attend
  to visitors and provides enquires to guests
• Manage
  the reception area to ensure effective telephone communications internally
  and externally to maintain professional image
• Receive
  and direct guests, clients and other visitors to appropriate office
• Attend
  to and ensure  prompt response to all inquiries
• Delivery
  and receiving of in-coming and out-going mails to and from respective
  clients
• Ensure
  that work area and environs are clean, secure, and well maintained
• Assist
  Portfolio Management personnel as needed
• Keep
  management informed on area activities and any significant problems;
• Attend
  and participate in meetings
• Ensure
  that work area is clean, secure, and well maintained;
• Complete
  special projects as assigned
• Notify
  staff dealing with parking of new/renewed parking bays of lease
  agreements;
• Prepare
  monthly reports, tenant liaison, portfolio liaison, and check daily
  processed work of co-workers.
• Any
  other duties related to loading and processing.

• Computer
  proficiency
• Knowledge
  in lease management
• Knowledge
  of office administration

• Presenting
  and communicating skills
• Working
  with people
• Analyzing
• Planning
  and organizing
• Applying
  expertise and technology

Property Manager

• Keep
  abreast of market activities in respect of tenant movement, new
  developments, major vacancies and other landlord’s strategies.
• Attend
  meetings / functions related to successful operation of property.

• Control/schedule/implement
  regular preventative maintenance program in line with budget constraints
• Motivation
  of refurbishments, major repairs as appropriate and monitors progress
• Attend
  site meetings with contractors in respect of maintenance/expansion of
  projects
• Inspection
  / enforcement of tenant responsibilities during and on termination of
  lease terms
• Liaison
  with appropriate Government, Provincial and/or local authorities

• Provide
  accurate information to client according to agreed format timeously
• Analysis
  of monthly income /expenses
• Monitoring
  of turnover rentals
• Analysis
  of operating costs on a quarterly basis in terms of the approved forecasts
• Monitoring
  of all municipal recoveries (and general recoveries) on a monthly basis

• Preparation
  and completion of budgets by January each year
• Complete
  of forecasts timeously
• Review
  rental quarterly and ensure best possible rate achieved and maintained
• Assist
  in formulation of business plans for the unit
• 5 Year
  budget – preparation and control
• Quarterly
  review and monitoring results

• Set
  and motivate capex /TI philosophy per building in consultation with client
• Approve
  TI standard specification as recommended by the Project Manager
• Approve
  capex within authority limits
• Ensure
  we conform to capex philosophy and procedures
• Estimate
  new operating costs
• Ensure
  recovery of operational costs in accordance with lease terms

• Devise
  a five year maintenance plan including allowances for provisions or
  depreciation where applicable (annually) for submission to the Assistant
  General Manager / Director
• Investigate/initiate
  proposals for refurbishments
• Maintain
  a hands-on control of projects in hand
• Review
  the building status/grade annually and maintain the standards within those
  grade
• Ensures
  compliance with legal regulations.

• Monthly
  interaction meetings with Debtors, Debtors Manager and Leasing to ensure
  appropriate action taken and approve legal action.

• Responsible
  for management: arrears, legal action and write-offs

• Monthly
  / ad hoc interaction meetings all parkades
• In
  conjunction with the responsible person for parking, maintain accurate
  control of “in house” operated packages.

• Deal
  with correspondence / interaction with tenants as required.
• Ensure
  that leases are timeously renewed and all vacant space is let and in a
  presentable state.

• Determination
  and recommendation of letting mandates (i.e. rental levels, installation
  cost etc)
• Lease
  negotiation and maintenance of tenant relationships.
• Control
  of new leases and recordal of same
• Control
  / oversee new installations (through technical manager where appropriate)
  including:
• Premises
  design
• Negation/liaison/control
  with/of professionals and contractors
• Sign
  off acceptance of complete premise

• Renewal
  of Lease Agreement both direct and through Building Management where
  applicable
• Tenant
  liaison and public relations
• Control/arrangement
  of center promotions through merchants association/s or promotion
  committee/s
• Regular
  assessment of tenants turnover, stock turn and merchandising to establish
  both growth needs and/or trading difficulties.

• Check
  and authorize payment of accounts
• Authorize
  cleaning, consumables, electrical and general maintenance orders
• Control
  wage and salary allocation
• Control
  municipal payments and recoveries there against
• Ensuring
  cost effectiveness and performance of contractors

• Oversees
  preparation of monthly, annual, and other management reports.
• Assesses
  and reports on monthly performance against budgets.
• Prepares
  and motivates consolidated monthly reports for submission to client

• Works
  to develop and maintain productive business relations with vendors,
  suppliers, contractors, etc.
• Acts
  as a liaison between the Company and external contacts.
• Ensures
  effective coordination of external services with Company operations.
• Obtains
  and conveys information as appropriate.
• Promotes
  goodwill and a positive image of the Company.

• Provides
  leadership to assigned personnel through effective objective setting,
  delegation, and communication.  Conducts regular meetings to ensure
  that personnel are well informed of changes in policies and
  procedures.  Discusses areas needing improvement.
• Assigns
  and coordinates personnel.  Directs daily operations.
• Identifies,
  develops, and implements training programs as appropriate.
• Conducts
  performance appraisals.  Provides measurable feedback to assigned
  personnel and suggestions for improved performance.  Formulates and
  implements employee corrective actions as needed.
• Ensures
  that staffing levels are appropriate.  Interviews, hires, and assigns
  personnel as necessary.

• Ensures
  that work area is clean, secure, and well maintained.
• Completes
  special projects as assigned.
• Reports
  on Operational expenses, foot traffic, security incidents etc.
• Management
  is appropriately informed of area activities and of any significant
  problems. Required reports are accurate and timely. Suggestions for
  improved performance are provided

• Bachelor’s
  degree in Estate Management or any related field.

• Additional
  related maintenance and Property management training preferred.

• Finance
  ability,
• Great
  business acumen
• Excellent
  oral and written communications skills.

• Entrepreneurship
• Strong
  problem solving skills.
• Creative
  thinking
• Excellent
  leadership abilities.
• Strong
  problem solving skills.

Operations Manager

1. Assumes
   responsibility for the planning, development and implementation of
   effective operations management policies and planning.

• Assist
  senior management in developing short and long term goals and plans.
  Assist with long term budget projections.
• Executes
  established operational goals and ensures that corporate wide plans are
  complemented and supported.
• Assist
  in developing policies and procedures for Centre operations. Conducts
  periodic reviews of existing policies and procedures to ensure maximum
  efficiency.

2. Assumes
   responsibility for the effective operations management of Centre and
   facilities.

• Coordinates
  and arranges third party services of maintenance contractors, suppliers,
  vendors etc. Deals with contractors on daily basis.
• Liaises
  with tenants with regards to operational problems
• Responds
  to emergency call outs.
• Day
  to day running and control of tenant complaints, security, air con
  ,cleaning, electrical, plumbing etc.
• Authorize
  invoices for payment and issues tender document
• Calculates
  operational cost for charge out to the tenants, ensure recoveries where
  appropriate
• Manages
  space planning. Ensure that the center layout will accommodate present and
  future operational and space requirements.
• Conducts
  periodic inspections of facilities, assesses problems and needs, and
  implements improvements in operations as appropriate.
• Coordinates
  maintenance activities. Ensures that the facilities are clean, well
  maintained, and in good repair. Directs preventive maintenance procedure
  as appropriate.
• Ensures
  that center operations are in compliance with established procedures,
  policies, regulations and codes.

3. Assumes
   responsibility for the security of all the Centre facilities. Conducts
   scheduled inspections of security systems and implements improvements as
   necessary.

• Identifies
  security threats and develop action plans for the prevention of incidents.
• Establishes
  and maintains security systems for the center and tenants.
• Monitors
  shops and businesses and react on emergency calls.
• Establishes
  and maintain security information network
• Liaises
  with local authorities.
• Plans
  the manning of the center and mange guards on duty.
• Determines
  the needs for security systems and equipment.
• Communicates
  with tenants regarding security systems.
• Develops
  and implements security devices.
• Creates
  security awareness amongst staff, tenants and shoppers.
• Compiles
  budgets and control expenditure.
• Establishes
  emergency plans.

4. Assumes
   responsibility for ensuring the efficient and cost effective
   administration of center operations.

• Develops
  and implement safety directives.
• Completes
  financial forecasting duties and generates and updates schedules for
  building expenditures.
• Ensures
  compliance with legal regulations. Completes regular HSE inspections and
  updates monthly reports as appropriate. . Ensure that HSE requirements are
  effectively implemented.
• Ensures
  that facilities operations are cost effective, efficient and within
  established budget constraints.
• Oversees
  the procurement of furnishings and equipment in accordance with budget
  planning.
• Researches
  vendors, contractors and suppliers to ensure that equipment and services
  are of acceptable quality, competitively priced and delivered on time.
• Ensures
  that all maintenance agreement and leases are current.
• Ensures
  that the billing discrepancies are promptly tracked and resolved.

5. Assumes
   responsibility for ensuring professional business relations with vendor,
   contractors and trade professionals.

• Works
  to develop and maintain productive business relations with vendors,
  suppliers contractors etc.
• Acts
  as a liaison between the Company and external contacts
• Ensures
  effective coordination of external services with Company operations
• Obtains
  and conveys information as appropriate
• Promotes
  goodwill and a positive image of the Company.

6. Effectively
   supervises Centre personnel, ensuring optimal performance

• Provides
  leadership to assigned personnel through effective objective setting,
  delegation and communication. Conducts regular meetings to ensure that the
  personnel are well informed of changes in policies and procedures.
  Discuses areas needing improvement.
• Assigns
  and coordinates personnel. Directs daily operations
• Identifies,
  develops and implements training programs as appropriate
• Conducts
  performance appraisals. Provides measurable feedback to assigned personnel
  and suggestions for improved performances.
• Formulates
  and implement employee corrective actions as needed
• Ensures
  that staffing levels are appropriate.

7. Assumes
   responsibility for related duties as required or assigned

• Ensures
  that work area is clean, secure and as well maintained
• Completes
  special projects as assigned
• Reports
  on operational expense, foot traffic, security incidents etc.

• Good
  knowledge of budgeting, supplier management, management processes, space
  planning, planned maintenance and staff management.
• Able
  to use all related maintenance equipment and network applications.

• Deciding
  and initiating action
• Leading
  and supervising
• Working
  with people
• Analyzing
• Relating
  and networking
• Persuading
  and influencing
• Presenting
  and communicating information
• Planning
  and organizing
• Delivering
  results and meeting customer expectation
• Entrepreneurial
  and commercial thinking.

• Admin / Front Desk Executive
• Lease Administrator / Front Desk Officer
• Property Manager
• Operations Manager