Organization: GiveDirectly
Reports
to:
Associate Field
Manager
to:
Associate Field
Manager
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
About
Us:
Us:
GiveDirectly
is an international non-profit organization that currently operating in Kenya
and Uganda that aims to help people living in extreme poverty by making
unconditional cash transfers to them via mobile phone. GiveDirectly is driving
a re-evaluation of the norms underlying international philanthropy with a
provocative model: We deliver donations directly to the extreme poor and let
them decide what to do with them. This approach builds on two converging
trends: the rapid spread of electronic last-mile payments solutions in emerging
markets, and the large body of experimental evidence showing that direct
transfers are as or more cost-effective at reducing poverty than traditional,
top-down approaches. GiveDirectly’s field operations utilize
state-of-the-art technologies and business processes to deliver transfers
securely, efficiently, and transparently.
is an international non-profit organization that currently operating in Kenya
and Uganda that aims to help people living in extreme poverty by making
unconditional cash transfers to them via mobile phone. GiveDirectly is driving
a re-evaluation of the norms underlying international philanthropy with a
provocative model: We deliver donations directly to the extreme poor and let
them decide what to do with them. This approach builds on two converging
trends: the rapid spread of electronic last-mile payments solutions in emerging
markets, and the large body of experimental evidence showing that direct
transfers are as or more cost-effective at reducing poverty than traditional,
top-down approaches. GiveDirectly’s field operations utilize
state-of-the-art technologies and business processes to deliver transfers
securely, efficiently, and transparently.
Job
Summary: The
Follow up Field Officer is the front-line of interaction with recipients after
they have received their transfers. They answer the hotline and resolve
recipient’s questions and problems, and call recipients to administer follow up
surveys, collecting data for the improvement of the program. The Field Officer
will play a critical day-to-day role in delivering Give Directly’s
gold-standard cash transfer product to donors and recipients.
Summary: The
Follow up Field Officer is the front-line of interaction with recipients after
they have received their transfers. They answer the hotline and resolve
recipient’s questions and problems, and call recipients to administer follow up
surveys, collecting data for the improvement of the program. The Field Officer
will play a critical day-to-day role in delivering Give Directly’s
gold-standard cash transfer product to donors and recipients.
Key
Duties and Responsibilities: The Follow Up Field Officer
responsibilities include, but are not limited to, the following duties:
Duties and Responsibilities: The Follow Up Field Officer
responsibilities include, but are not limited to, the following duties:
- Follow
up surveys: call (and sometimes visit) recipients to administer surveys
over the phone, to collect data used to improve the program and uncover
any recipient problems. - Hotline
calls: answer the phone as recipients call in with questions or concerns,
answering their questions and escalating any problems as necessary. - Registration
problem resolution: call the recipients who have not registered with
MTN-mobile money or who have registered with the wrong name(s), and advise
them on how to register. - Adverse
Events Resolution: assist / advise recipients who have reported problems
related to the program. - The
Follow Up Field Officer may participate in these activities to varying
degrees depending on the organization’s needs. - The
Follow Up Field Officer may be rotated through these responsibilities in
order to foster professional development and growth.
Qualifications,
Skills and Experience:
Skills and Experience:
- The
applicant should at least hold an A’ Level certificate or Diploma, but a
degree in a relevant field will be an added advantage - One
to two years’ experience in the field with preference to vulnerable
communities - Demonstrated
ability to conduct and support recipient surveys and associated processes.
- Computer
and mobile device data entry knowledge and skills and good typing skills. - Excellent
communication skills and the ability to represent the organization
effectively to external parties. - Demonstrated
ability to exercise patience and good judgment in resolving recipient
problems - Particularly
skilled with interpersonal skills with high empathy, honesty, and
integrity - Ability
to work in and within teams - Possess
high-quality problem solving, work ethic and a strong commitment to
GiveDirectly’s mission and model. - Good
time-management skills - Possess
work/language proficiency in English and Ateso.
How
to Apply:
to Apply:
All
suitably qualified and interested candidates are encouraged to apply online at
the web link below.
suitably qualified and interested candidates are encouraged to apply online at
the web link below.
Deadline: Rolling (Open until
filled)
filled)
NB: Applicants are
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.
GiveDirectly does not request for any form of payment from an applicant.
