– Level 2
Please apply through our website at https://getstarted.bamboohr.com/jobs/view.php?id=11
Get Started is a digital agency with 40+ passionate
professionals that are committed to creating digital experiences that matter.
Since 1999 we have been delivering websites and web applications for a broad
range of clients, from large multinationals, to government departments and
well-known Australian brands. We are proud of the work we produce and we’re
even prouder of the team we’ve built.
professionals that are committed to creating digital experiences that matter.
Since 1999 we have been delivering websites and web applications for a broad
range of clients, from large multinationals, to government departments and
well-known Australian brands. We are proud of the work we produce and we’re
even prouder of the team we’ve built.
We pride ourselves on providing support to our
clients. You have the opportunity to impact the support strategy and the
overall outcome for the client. We provide support relating to CMS
applications, email clients and internal desktops/laptops.
clients. You have the opportunity to impact the support strategy and the
overall outcome for the client. We provide support relating to CMS
applications, email clients and internal desktops/laptops.
- Administer account set-up functions including
new hosting accounts, new users and password maintenance - Support clients by phone and email with
troubleshooting and assistance with their email and general content
management (in a CMS) including answering phones to support front office
if required - Assist clients DNS and Hosting
support/management - Assist colleagues and clients with the setup
of new hosting spaces for websites that are planned for deployment - Assist with hosting account and finance
management - Support the Hosting Manager with server maintenance
including scheduling of customer maintenance, management and configuration
as required - Provide assistance with network
administration, IT procurement, software support, setup of workstations
and internal help desk support - Assist with system security including
firewalls, antivirus programs, Windows updates/patches, data
backup/recovery - Conduct hardware and software upgrades and
assessments as required - Review and implement backup strategies for
internal and external servers - Providing feedback to work colleagues and
management to support continuous improvement
The ideal candidate would have:
- Excellent verbal and written communication
skills - Minimum 2 years experience in support for
shared / Cloud and dedicated hosting customers via email and telephone. - Setup and troubleshooting of DNS issues
- Basic understanding of Networking
- Knowledge of cPanel or other control panels
- Knowledge of Active Directory
- IT related qualification
- Windows Stack: Windows Server, Active
Directory, MS SQL, MS System Centre - Virtualisation on both Hyper-V and VMware
- Amazon Web services (or strong desire to
learn) - Application Support
- Google Apps
- WHMCS knowledge
Behaviour/Approach
- Committed to and enjoys helping people
- Wants to be of service to others
- Great attitude
- Can take direction and can provide leadership
- Can juggle multiple requests and communicate
status of each request regularly
Please apply through our website at
https://getstarted.bamboohr.com/jobs/view.php?id=11
https://getstarted.bamboohr.com/jobs/view.php?id=11
