Free the Children,Coordinator, Corporate and Family Engagement Jobs in Canada

who sells Me to We trips and the Me to We and Free The
Children teams in Kenya, India and Ecuador who deliver the volunteer adventure
experience in country. The Corporate and Family Coordinator works to build
relationships with travelers and ensure they are informed, excited, and
honoured throughout the pre- and post-trip process, once a trip is secured. The
successful candidate will exhibit consistency, attention to detail and
professionalism in all elements of their work and when liaising with all
stakeholders. A minimum two-year commitment is required.**

• General
  trip operations following sale of trip: i.e. confirmation of bookings,
  processing payments, obtaining registration paperwork from trip
  participants, etc.
• Regular
  communication with external adult, family and corporate travelers to
  ensure that all requirements and information is collected in a timely
  matter, deadlines are met, and questions are answered, developing
  professional and trusted relationships with stakeholders
• Maintain
  a consistently high standard of customer engagement and relationship
  building with maturity and professionalism, focusing on high-touch
  relationships and meaningful conversation.
• Regular
  communication with internal teams in Kenya, India and Ecuador to ensure
  that all pertinent information is accurately communicated, allowing for
  seamless delivery of the trip experience.
• Update
  and utilize client management and other software and systems with
  consistency and accuracy, including systems such as Basecamp, Salesforce,
  Client Majic and TravCom.
• Ensure
  use of standardized trip itineraries forms and costing sheets.
• Sell
  airfare and RBC Insurance to trip participants
• Answer
  clients’ FAQs prior to trip departure
• Support
  the Corporate and Family Engagement team by tracking deadlines and
  logistics for trips and departures, including setting up reminders,
  flagging key dates for payments, and tracking departing and returning
  trips.
• General
  administrative duties and data collection and input for client files and
  special projects, including invoice generation, Me to We Volunteer
  Adventures newsletter mail-out, etc.
• Liaise
  closely with Me to We Corporate and Family Engagement team on trip and
  client files
• Use
  Salesforce reporting as a tool to measure goals, success and personal
  progress, as applicable
• Finding
  personal satisfaction in activities and responsibilities available in the
  job; enjoying the essence of administrative and coordination work,
  embracing and cultivating the Me to We culture.

• Establish
  customer satisfaction and loyalty with our existing clients through
  post-trip follow up, supporting travelers through continued engagement
  with Me to We and Free The Children, and seeking referrals for future
  trips engagement.
• Attend
  We Day, host events, and speaking engagements for the purpose of
  networking and promoting Me to We Trips (possible evening and weekends),
  generating interest and prospects
• Support
  the Corporate and Family Engagement team in presentations, pre-departure
  sessions and information nights, pitching volunteer trips to new and
  existing adult, family and corporate clients
• Support
  with the set up and delivery of client events and information sessions.