FINCA International Inc Client Relationship Officer Job Vacancy in Tanzania

ed.
•          Responsible
to achieve the personal savings monthly targets both, in numbers and volumes.
•          Follows
up and make sure that the accounts activated under own portfolio are actively
used by the customers;
•          Responsible
for acquiring savings potential customers and guaranties the follow up process
for opening accounts.
•          Responsible
for planning activities and events to the purpose of maintaining relationship
with Top Savers Customers and maintain customer’s relationship at all the time;
•          ARO
must have excellent savings product knowledge and other competitors in the
market, as well as its his/her responsibility to stay updated with the changes
related the products’ features that might occur and provide a transparent
information to the potential customer.
•          Responsible
for full lending cycle of loan initiation, processing, monitoring, repayments
and recovery.
•          Select
clients, provide detailed products and services information, conduct client
evaluation, collect all the necessary documents and check their accuracy,
present credit proposals at credit committees based on the client risk
assessment, and process loans documentation.
•          Explain
to clients all the details of the disbursement and repayment process.
•          Compile
credit files and all necessary documents, hand over to back office staff for
processing.
•          Prepare
and present reports as required by the ARS
•          Ensure
that each loan is disbursed in compliance with FINCA lending procedures,
policies and methodology at all stages of loan processing.

Competencies:

•          Ensure
clients receive the best service; maintain good relations with clients, and
timely respond to the needs of existing clients.
•          Business
Acumen – Understands business implications of decisions; Displays orientation
to profitability; Demons Research and develop new business opportunities within
assigned geographical zone. Assist the marketing department in market research
and impact studies upon request.
•          Problem
Solving – Identifies and resolves problems in a timely manner; Gathers and
analyses information skilfully; Develops alternative solutions; Works well in
group problem solving situations; Uses reason even when dealing with emotional
topics.
•          Interpersonal
Skills – Focuses on solving conflict, not blaming Maintains confidentiality;
Remains open to others’ ideas and tries new things. Manages difficult or
emotional customer situations; Responds promptly to customer needs as per
guidelines in the Customer Service Manual. Meets commitments.
•          Teamwork
– Balances team and individual responsibilities; Contributes to building a
positive team spirit; Puts success of team above own interests; Able to build
morale and group commitments to goals and objectives; Supports everyone’s
efforts to succeed.Maintain a good relationship with the staff, and pursue
additional training as warranted.
•          Motivation
– Sets and achieves challenging goals; Demonstrates persistence and overcomes
obstacles; Measures self against standard of excellence; Takes calculated risks
to accomplish goals.
•          Planning/Organizing
– Prioritizes and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives; Organizes or schedules other
people and their tasks; Develops realistic action plans. Partner with ARS to
develop weekly and monthly action plans with regard to savings and credit
clients, deposits mobilization and loan disbursements and other individual
performance goals.
•          Quality
– Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality; Applies feedback to improve performance; Monitors own work to ensure
quality.

Education And Experience:

•          2
years of experience working in a client-facing sales role, in educational
profession or in agricultural field is highly desired.
•          Basic
mathematics and analytical skills required, writing, reading and comprehension
skills, attention to details.
•          Strong
customer orientation.
•          Diploma
or Bachelor Degree preferred.

Language skills:

•          Proficiency
in both English and Swahili language

Key Performance Indicators

•          Meet
a minimum number of  savings clients and portfolio as defined by the
Supervisor
•          Maintain
the savings portfolio Average Savings Balance as defined by the Supervisor
•          Reduce
the number of Dormant Accounts to meet minimum standard
•          Execution
of Personal Sales Plan and savings targets
•          Meet
the number of borrowing client,  PAR and  loan portfolio as defined
by the supervisor

Travel Requirements:

•          Availability
to travel 70 % of the available time

Physical Demands:

•          Ability
to travel in economy class when traveling by air or rail

Apply Now

FINCA International Inc. is an Equal Opportunity Employer.