The Shop Manager, Experience Centre will ensure the effective and efficient
operations of assigned Experience Centre
Location NG
Job Summary
Principal Functions
Manage selling and customer service activities in assigned Experience Centre
and train Retail Advisors on service delivery procedures to optimize and
sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience
Centres and implement measures aimed at guaranteeing optimal customer
satisfaction
Liaise with the Distribution team to ensure maintenance of optimal stock levels
in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues
to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Facilitate the conduct of periodic stock counts and perform spot checks to
ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience
Centre
Ensure compliance with all health, safety, security and emergency policies and
procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in
assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the
attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales
Educational Requirements
First degree or equivalent in any discipline
Experience, Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work
experience, preferably in a service environment
