Director of Country Operations (COMU)Jobs in Malawi

Overview

The Director of
Country Operations has primary responsibility for ensuring that MSH operations
in Malawi are efficient and effective, in compliance with MSH standards, donor
regulations and local laws and support at
tainment of project results and client
expectations. She/he is part of the Country Leadership Team and is responsible
for managing finance and operations risk. The Director of Country Operations
manages the budget for all country operations activities.

Specific
Responsibilities

Country
Operations

• Develop
  and execute responsive and appropriate operations management systems (for
  office management, local procurement, fleet management and logistics,
  consultant etc.) in line with local laws and regulations, MSH policies and
  standard operating procedures, and donor requirements.
• Monitor
  local security risks and maintain an emergency and security plan,
  including emergency preparedness and strategies for maintaining
  operations.
• Lead
  and manage the operations functions by aligning staffing and systems with
  country projects and available resources to provide timely, cost
  effective, complaint and high quality support and administrative services
  to all MSH country-based projects and activities.
• Ensure
  that all MSH in-country projects receive equitable, effective, timely,
  cost-effective, and high‐quality
  financial management, accounting, operations and administrative support to
  all MSH in-country projects, in full compliance with local laws and
  available resources, and in an environment with adequate internal controls,
  adherence to contract/award regulations, MSH policies and standard
  operating procedures.
• Manage
  shared costs country budget and monitor costs against budget.
• Coordinate
  and collaborate with the Operations Officer and country OST to achieve
  resolution of pending operations issues, questions and home office
  operations support requests. Communicate with other MSH HQ-based parties
  (Centers, projects, corporate offices), as needed to ensure proper
  consultation and notification of important information and issues.

Compliance and
risk management

• Ensure
  that strong internal control systems are in place, and that MSH Code of
  Conduct and MSH’s Zero Tolerance practice are well understood by all staff
  in country.

• Coordinate
  execution of financial reviews or audits, and ensure timely follow up to
  review or audit conclusions and recommendations in close collaboration
  with the OST and HQ’s subject matter experts.

Financial
management services

Accounting
services

• That
  month-end and year-end close processes are followed timely and accurately,
  per established deadlines and in compliance with MSH policies and
  procedures.

Procurement and
purchasing

• Manage
  purchase of commercial goods and services in accordance with the
  delegation from the Corporate Contract Office in HQ.
• Manage
  procurement actions delegated to COMU staff.
• Assist
  with customs and Import control and to specific requests from the Logistics Management and
  Trade Compliance Officer in the Corporate Contract Office
• Determine
  local consultant rates in accordance with the delegation from the
  Corporate Contract Office. Manage local consultant agreements.
• Manage
  the completion of project and country procurement plans in coordination
  with the assigned OST procurement staff from HQ.
• Ensure
  strong internal controls are implemented for procurement. Monitor
  procurement transactions completed by COMU staff.
• Partner
  with the OST procurement staff from MSH’s Corporate Procurement unit in HQ
  to ensure proper procurement oversight and control.
• Provide
  stakeholder feedback on SOPS, policies, tools and templates developed by
  HQ for procurement.
• Where
  applicable, manage VAT exemptions or refunds and donor reporting of VAT
  payments and credits.

People
management

• Provide
  administrative supervision to all COMU staff and is accountable for their
  performance management.
• Assess
  staff capacity and determine needs for staff capacity building and
  development to improve the efficiency and effectiveness of the COMU in
  country, including in satellite offices.
• Assess
  and adapt COMU size and composition to allow efficient and effective
  operations, as needed.
• Work
  with the Country Representative/Country Lead and Project Directors to
  ensure that human resource functions are coordinated with the Human Resources
  Partner/Manager for Rwanda and US MSH Human Resources Management office.
• Promote
  and facilitate development of COMU staff and sustainable systems, and
  participate in international cross-fertilization and knowledge exchange
  among other country operations groups.

Facilities and
office services

• Manage
  MSH offices and facilities, including lease negotiations and property
  insurance, where required.
• Manage
  general office services, including cleaning and maintenance.
• Manage
  Information Services.
• Oversee
  property and asset management, including maintaining inventories and asset
  registers.

Fleet management

• Oversee
  obtainment of local insurance as required, inspection, registration and
  operations for all MSH vehicles in country.
• Oversee
  dispatching and scheduling of shared MSH vehicles and drivers or
  commercial transportation.

In-country
travel and logistics services

• Coordinate
  and oversee travel payments and logistics for all MSH in-country travel.
• Manage
  and monitor lodging, transportation, per diem and associated payments,
  including those related to participant training, study tours, in-country
  events and workshops.

Qualifications
and Experience

Required
Education

• Minimum
  of a Master’s degree in business administration, financial management,
  accounting, or other relevant discipline or equivalent experience.

Required
Experience

• Minimum
  of 8 years of senior-level experience managing operations in organizations
  of similar scale as MSH required.
• Demonstrated
  success in developing countries required, and in Rwanda strongly
  preferred.
• Demonstrated
  success in managing program and support operations in insecure
  environments.
• Demonstrated
  success in managing program operations and support in challenging compliance
  environments.

Preferred
Experience

• Experience
  working for international organizations with US Government funding
  strongly preferred.
• Prior
  work experience with non-USG, foundations, and other donors a plus.

Knowledge and Skills

• Strong
  leadership, mentoring, management, analytical and organizational skills
• Ability
  to work both independently and within a team, assess priorities, and
  manage a variety of activities with attention to detail.
• Strong
  conceptualization, facilitation, and planning skills.
• Excellent
  demonstrated interpersonal, written, and oral presentation skills.
  Excellent cross-cultural communication and active listening skills.
• Deep
  knowledge of effective management practices that lead to reliable internal
  controls and compliance with donor regulations, local laws and USAID
  policies and procedures required.
• Fluency
  in English required. Local language proficiency a plus.

Competencies

Physical Demands

• Keyboard
  use, pulling drawers, occasionally lifting papers and boxes <15lbs.,
  etc.

https://jobs-msh.icims.com/jobs/9384/director-of-country-operations-%28c…