EXTERNAL VACANCY ADVERT
SERVICE POINT ADVISOR
DHL Rwanda seeks the services of
a Service Point Advisor to assist with selling all DHL range of products and
services by delivering best class customer service by fulfilling each
customer’s unique needs while adhering to DHL policies. The position is based
at the DHL EXPRESS Rwanda
office and reports to the Sales Supervisor.
The incumbent will be required to
learn and understand the
DHL Customer Services business environment, anticipate
client needs and provide an efficient and professional service through prompt,
courteous and accurate execution of duties.
RESPONSIBILITIES:
1. The
incumbent is expected to attend to walk in customers and receive shipments that
are brought and ensure correct processing as per the DHL service directory
standards.
2.
Process, scan and ensure accurate coding of all shipments as well as entering
shipment details in the system to facilitate prompt shipment delivery.
3. Provide clients with
information pertaining to required paperwork, packaging, security
details, transit times, costs and payment terms.
4. Accept
responsibility and issue receipts for all payments for shipment received.
5. Ensure
cash takings are cashed up with the accounts department daily.
6. Provide quality
service to customers and run customer service promotional activities to ensure
generation of revenue through delivering best class customer service.
7. The Service Point Advisor will provide customer oriented services at
all times
8. Maintain high standard
of office appearance and ensure the corporate image is projected positively at
all times
9. Sell Value Added
Services to ensure revenue generation.
10. Confidentially and
knowledgeably handle customers’ complaints whilst maintaining
composure and take all possible actions to resolve issues to the customers’
full satisfaction.
11. Address housekeeping issues
and reconcile cash at the end of each day
12. Reflects DHL’s brand values
at all times.
REQUIREMENTS:
• Ability to
demonstrate an understanding of customer services, public relations and
logistics
• Hold a related professional qualification.
• Previous experience in client services / public relations.
• Fluent English and French both oral and written.
• Presentable and articulate with strong interpersonal skills
• Computer literate
• At least 2 years Customer Service experience
• At least 2 years of Logistics / Operations Experience
• Should have experience in
handling petty cash
• Female candidates are encouraged to apply
Interested persons should
submit their applications and detailed CVs to the DHL UTC (Union Trade
Center) Branch Office
Not later than 28th September 2016.