The British Council invites applications from qualified candidates for the following fixed-term vacancies at its Kigali office:
1. Teaching Centre Registrar
Job Aim: To manage the smooth running of British Council Kigali Teaching Centre activity to clients’ and customers’ satisfaction, meeting Teaching Centre quality standards.
Main Responsibilities:
This post manages the administration function of the Teaching Centre at the British Council office in Kigali. It is accountable for the delivery of high quality customer services to Teaching Centre clients and customers and of high quality administration services to the Academic Manager of the Teaching Centre.
Key duties are:
• Customer Relationship Management ensuring that at all times the needs of Teaching Centre customers are met to Teaching Centre standards (including customer communication, initial complaints handling)
• Teaching Centre Administration; (including but not limited to procurement of Teaching Centre supplies, support for registration sessions)
• Financial management (including but not limited to reconciliations, accruals, invoicing and debtor management)
• Monitoring and development of our Equal Opportunities & Diversity policy in relation to the Teaching Centre.
Essential behaviours:
Connecting with Others, Working together, Being Accountable, Making it Happen.
Skills and Qualifications:
• University Degree or higher.
• Financial planning and management (level 2)
• At least 4 years relevant working experience in reputable, client focused organisations.
• High level of Kinyarwanda and English language (IELTS 7 or above equivalent) skills
2. Customer Service and Project Officer
Job Aim:
Main Responsibilities:
Customer Service: To act as the first point of contact for Teaching and Exams customers.
Project delivery: To provide support for projects and organise events to a high standard and within deadline. To make arrangements for visitors including booking travel, accommodation and preparing programmes.
Financial administration: to provide financial support to the project managers, including raising of purchase orders, getting quotes from suppliers, tracking payments and correcting mispostings.
Scorecard: To administer our monitoring and evaluation tool called Scorecard. Collect and record all data within deadline and according to corporate standards.
Marketing and Communications: To ensure that projects are marketed to the highest standards in print (press, publications), digitally (websites, social media, TV, radio) and at events (conferences, workshops, meetings).
Essential behaviours:
Connecting with Others, Being Accountable, Making it Happen.
Skills and Qualifications:
• University Degree.
• At least 2 years relevant working experience in reputable, client focused organisations.
• Experience of events management and projects organisation.
• High level of Kinyarwanda and English language (IELTS 7 or above equivalent) skills
Special requirements for both posts:
Some evening and weekend work is required.
Information for both posts
For an application pack please visit www.britishcouncil.org/africa-vacancies.
Deadline for receiving applications is 16 December 2011. Only candidates who are successful during shortlisting will be contacted. Those who are successful at shortlisting will be invited for interview on 4 & 5 January.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
